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          Find a Location

          Extended Stay America has 464 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileExtended Stay America

            Hotels
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            13024 Ballantyne Corporate Pl Ste 1000

            Charlotte, NC 28277-0496

            Get Directions
            Visit Website
            (980) 345-1600

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            Customer Reviews

            1.16/5

            Average of 292 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,049 complaints closed in last 3 years

            411 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/5/2012

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Extended Stay America has 464 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              13024 Ballantyne Corporate Pl Ste 1000, Charlotte, NC 28277-0496
              BBB File Opened:
              10/25/2011
              Years in Business:
              26
              Business Started:
              9/3/1997
              Business Started Locally:
              9/3/1997
              Business Incorporated:
              9/3/1997
              Accredited Since:
              10/5/2012
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              6517
              Alternate Business Name
              • Extended Stay Hotels
              • ESA Management, LLC
              Business Management
              • Ms. Liz Uber, COO
              Contact Information

              Principal

              • Ms. Liz Uber, COO

              Customer Contact

              • Guest Relations
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Be careful when booking a hotel room

              Customer Complaints

              1,050 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/16/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              3600 ******* ln extended stay America took my deposit and change my rate to my room so I couldn't get my deposit and it's not right
              Read More
              Read 1049 More Complaints

              Customer Reviews

              292 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              LaMarr W

              04/12/2024

              I stayed at the Extended Stay ********** ******************* location. The worst stay ever. Not only was I harassed by other guests, I was racially profiled by the manager. She lied and said I smoked in the room when there was no evidence of it. Both my neighbors said they never smelled anything EVER, I see this is how this business treats a black disabled army veteran. I WILL NEVER STAY IN ANY LOCATIONS AND I WILL ADVISE MY FELLOW VETERANS AND ANY WHO SUPPORTS US TO NEVER DEAL WITH THIS BUSINESS AGAIN .

              Extended Stay America Response

              04/15/2024

              Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours to help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
              Read 291 More Customer Reviews

              Local BBB

              BBB of Southern Piedmont and Western N.C.

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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