Business ProfileforMonroe Motor Sport

On 11/04/2023- Purchased 2009 ********** GTI from this business and instantly regretted it. I called to test drive the car. The vehicle didn't drive smoothly. When you accelerate the vehicle RPM would go up really high and gear appears to slam into the transmission. The transmission kicks when you accelerate. When I drove the car some strange light came on and the car drove very weirdly.I brought these issues of the Sales Manager. He stated it is in a perfect condition. You are perhaps used to driving bigers cars. This is a small. And since I was driving a new SUV and it kinda makes sense. He said the vehicle is closed to the ground and you would feel the bumps and gear shifts. He dismissed every complaint I raised. He seems to have an explanation for everything. He explained he won't put a car that has an issue on their ****. I asked another Salesperson to test drive car with me. He drove the car and while he was driving the car, I pointed out to him the sound the car was making and how it was driving. He said the sound heard was because the car is a sport car and the shaking that I felt was because the rotors were getting old and the car has been sitting without being driven for a few weeks. He assured me that the car was in a great condition and he has driven the car a few times. They showed me a Carfax report. He explained the car was well maintained and maintenance done as recommended by the manufacturer. While the Sales Manager was showing me the Carfax report, I asked him why the report does not show the last time the vehicle passed the state safety and emission test. He explained that the vehicle was a trade-in to them and they have done all the maintenance inspects prior to putting it up for sale. With their assurance that the vehicle was indeed in excellent condition and I purchased the vehicle. Immediately, after getting home, we noticed windshield was severely damaged and sent him pictures. Next morning the car wont start and the engine light came on. Took the car to another shop and they diagnosed: Mass or volume Airflow Sensor defect, Steering Wheel Column defect, Malfunction in Cooling System and transmission(Unexpected Mechnical Gear Disengagement(No Signal/communication). I brought it back to them, with this information(see attachment). He told me to wait inside. He went outside and spoke with each other in spanish. He called me outside to the car and told me the check engine was not on. I was puzzled ; and so I left. On way home the check engine light came back on again. So I returned back and showed the manager. He talked with Mechanic again. Monroe Motor Sport fixed the windshield and replaced Mass airflow meter. Thank you!The engine light was still on. The mechanic plugged in OBD2 tester and the erased all the check engine light error codes and told me I was good to go. I asked the manager why did his Mechanic just reset engine light instead of fixing the issue. He got very angry and threatening me, ordering me get out of their establishment and so to avoid physical harm I left the establishment without the major issues being fixed.