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BBB Business Review

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BBB Accredited Business since

Guardian Water & Power

Phone: (614) 291-3141 Fax: (614) 388-6098 View Additional Phone Numbers 1160 Goodale Blvd, Columbus, OH 43212 http://www.guardianwp.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Water, gas, and electric submetering products and services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Guardian Water & Power meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Guardian Water & Power include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 17 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 17
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 17

Customer Reviews Summary Read customer reviews

1 Customer Review on Guardian Water & Power
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 28, 1984 Business started: 09/01/1983 in OH Business incorporated 01/01/1986 in OH
Type of Entity

Corporation

Business Management
Mr. Harry Apostolos, CEO Ms. Pat Apostolos, President Ms. Rhonda Neville, V.P. Operations
Contact Information
Customer Contact: Ms. Pat Apostolos, President
Business Category

Utility Submetering & Billing

Method(s) of Payment
All
Refund and Exchange Policy
There will be a 20% restocking fee.
Alternate Business Names
Guardian Water & Power,Inc.
Additional Information

This company offers water, gas and electric measurement and information technologies.

Industry Tips
Utility Submetering and Billing - BBB Educational Consumer Tips

Customer Review Rating plus BBB Rating Summary

Guardian Water & Power has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.