14 Customer Reviews
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Review from Patricia L
1 star12/15/2023
Poor customer service. Submitted a bill for 10 months when meter could not be read. Bill was way of proportion to previous usage. This bill refects over $120 a month average bill is $70 a month. Bill for 10 months is $1184.Review from Britney C
1 star10/01/2023
I have spoke with several customer service representatives about my account. Apparently there was meter issue which is not my problem. The property manager was not contacted as they said. I received a huge bill that they wouldn’t take responsibility for. My account has been inactive and they have not done anything. Because there negligence they should be responsible for bills at this point. I want something done about the $126 bill they failed to do their part on making sure the property manager knows.Yet I don’t have an October bill. If I get another big bill there responsible for it. The cost living has gone up so $126 is a lot for a place I am barely at. Fix it !!!!Review from Carol M.
1 star05/15/2023
This company is inefficient and lacking even the basic customer service ABCs. My story started with an over payment and this company's unwillingness to even look into my concern. Yes I have records but their system appears to only address a minimal level of addressing customer concerns. Or not addressing at all!Review from Teri S
1 star03/31/2023
Trying to pay a bill online is terrible. The website sucks! Needs a serious user friendly overhaul. Limited options without having to pay extra $3.00 for a convenience fee, on top of increased bill each month (live alone, water use habits don’t change). I just want a paper copy of my bill and be able to pay by whatever method is “convenient” for me. My internet service is frequently down so I can’t always trust technology. Trying to login never works & can’t change banking info. Customer service mislead me about the one-time payment feature (which automatically set me up for e-billing…No Thanks! Unfortunately, because I rent— I’m stuck with this “management” company. I don’t know if it’s in their control but the quality of water is the worst I’ve ever had. I wouldn’t even give it to a raccoon.Review from Rick H
1 star03/23/2023
If a part or meter goes bad and you call for a replacement? They will not let you pick item up, Yet they Charge you to have the parts shipped to you. Then If the part is wrong, they charge you for restocking fee along with the shipping charges. What a crook!! Also They keep raising the base prices with out notifying anyone. The only way People know it is raised is when no water is used and you still have to pay the base fee and notice the base fee keeps going up with out notice.
Guardian Water & Power, Inc. Response
03/24/2023
* Guardian has not permitted pickups from our office since March 2020. * Guardian billing reflects the rates of your water/sewer provider. Base cost for monthly bills change based on what the provider charges for their base fees. If there is a rate increase by your water/sewer provider, Guardian will increase the rate as well. Most municipalities will have an increase at the beginning of the year but can process these at any other time as well. * If you still have questions on this, please contact us at [email protected].Review from Ashley C
1 star03/02/2023
I am so upset. I have been renting from a company that uses Guardian water. I am a single lady and at my old apartment my water bills were between 50 to 120 dollars a month. I complained and they said meters don't lie Now, in my new place, my bill last month was 21 dollars and this month it is 80.30. Its sickening how we are being ripped off.Review from Allison O
1 star08/04/2022
Had to call customer service numerous times, 6 times in the last month and a half, just to get my billing corrected. I'm on autopay, there was an error on the meter, and so they have taken too much money out of my account. The customer service department is awful. Spoke to **********************, ***. They say they'll look into it and call back, but they don't. No answers yet. Last person said her supervisor is going to find out why it's taking so long. Sheesh, I don't care why. Guardian Water and Power, GIVE ME MY MONEY BACK.Review from Jordan D
1 star07/01/2022
Very poor customer service and response time. Difficult to communicate with employees and unclear instructions. Would not recommend. Do not use this company for anythingReview from Rosemary H.
1 star05/13/2022
I gave them 1 star just to be able to write this review, First of all. every time I try to log in. even though the password and account # has been saved, I is always invalid. Change password and it still does not allow access. This has been going on for over a year now. and It does no good to complain. It never gets corrected. Why?????????????Also, the water quality is horrible. To the point I am afraid to drink it. It leaves a SCUM on everything. My clothes are becoming dull and never look clean. My plants are dying.Unfortunately, I have no choice because the owner of the mobile home court has control over who is the water supplier.************* water was never this way!Review from Morgan C
1 star03/22/2022
No explanation of rates or how to change them. First month was charged extra for a system that was already installed.
Customer Review Rating
1/5stars
Average of 14 Customer Reviews
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