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Business Profilefor1st Response Pest Management
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 10346 Sawmill Rd, Powell, OH 43065-7665
- BBB File Opened:
- 3/6/2007
- Years in Business:
- 18
- Business Started:
- 3/1/2006
- Accredited Since:
- 4/22/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- First Response Pest Management, LLC.
- Hours of Operation
Primary
- M:
- By Appt. Only
- T:
- By Appt. Only
- W:
- By Appt. Only
- Th:
- By Appt. Only
- F:
- By Appt. Only
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
- Business Management
- Mr. Jay A Neff, President
- Contact Information
Principal
- Mr. Jay A Neff, President
Customer Contact
- Ms. Lisa Marcon, Operations Manager
- Additional Contact Information
Fax Numbers
- (614) 880-1074Primary Fax
Phone Numbers
- (614) 332-4692Other Phone
- (614) 880-1074
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Description: Constituent hired a pest control company, 1st Response Pest Management, to spray for bugs at her house on Oct 14, 2021 at a cost of $1400. Constituent questioned the employee when he showed up to do the treatment if they were licensed and bonded and the employee advised they were. Constituent stated she followed all instructions for removing items before the heat treatment. Constituent stated after the treatment, she noticed the wallpaper on her upstairs wall was peeling.
She contacted the company and spoke with **** about the problem and was told the owner, *** was on vacation and would be back in January. Constituent stated *** advised he had someone who could fix the problem. Constituent stated the company sent **** to come to her house and fix the wallpaper. Constituent stated she looked at the wallpaper after **** repaired it, and was surprised to find pieces of the wallpaper missing, numerous bubbles in wallpaper and areas where the wall paper had not been repaired. Constituent called First Response back to let them know the repairman did not fix the problem with the wallpaper. Constituent stated *** came out to see the repair. Constituent stated the company is not going to fully repair the problem. No atty
Customer Reviews
11 Customer Reviews
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Most Recent Customer Review
Paul R
12/28/2023
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