Additional business information
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 555 Officenter Pl, Gahanna, OH 43230-5333
- BBB File Opened:
- 3/1/1977
- Years in Business:
- 90
- Business Started:
- 12/1/1933
- Accredited Since:
- 5/20/1997
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- KEMBA Wealth Management
- Kemba Financial Credit Union
- Hours of Operation
Primary
- M:
- 8:00 AM - 6:00 PM
- T:
- 8:00 AM - 6:00 PM
- W:
- 8:00 AM - 6:00 PM
- Th:
- 8:00 AM - 6:00 PM
- F:
- 8:00 AM - 6:00 PM
- Sa:
- 8:00 AM - 1:00 PM
- Su:
- Closed
- Business Management
- Mr. Mark Decello, President/CEO
- Mr. Mark Seymour, Vice President
- Ms. Amy Peterman, COO
- Ms. Candy Shearer, Manager of Customer Care
- Contact Information
Principal
- Mr. Mark Decello, President/CEO
- Mr. Mark Seymour, Vice President
Customer Contact
- Mr. Mark Decello, President/CEO
- Ms. Candy Shearer, Manager of Customer Care
- Additional Contact Information
Fax Numbers
- (614) 324-8384Primary Fax
- (614) 324-8355Other Fax
Phone Numbers
- (800) 282-6420Other Phone
Email Addresses
- Primary
- (614) 324-8384
Customer Complaints
21 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of Transaction: 12/1/2023
The amount of money overdrawn by the bank: $216
What the business committed to provide: Per the Credit Union's motto " We exist to enrich the financial lives of our members and associates and will do so with passion, empathy, and integrity."
Nature of Dispute: I would like my overdrawn fees refunded
Business tried to resolve the problem: No. The representative claimed they could only refund me 2 overdraft fees.
Account #: ****** I am making a formal complaint regarding this bank because I am not being heard thoroughly when I call the customer service line neither has the manager that I left a voice message for returned my call regarding this matter. The above motto statement does not match the service rendered.
My issue is; my payroll check was directly deposited into my checking account on Thursday, November 30th. Thereafter, a previously written check was posted and drafted prematurely from my account, causing a raft of overdrawn fees (7) on other small purchases that I made earlier in the day. The vendor with whom the check was made out to communicated to me that the check would not be posted until the following Monday (12/2/23) providing me adequate time to ensure all funds would be available.
If the check had been deposited at the requested time, the funds would have certainly been available and this would have all been avoided.
Just so we’re clear, I understand that this is NOT KEMBA’s fault.
On a side note, I write this check to this particular company every month on the 25th. If you or someone would simply go and look at my past checks for this particular vendor, and pay close attention to the date that the check is written and the date this check is typically posted to my account.
It's ALWAYS posted at least a week after the check is written.
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Eric A
04/30/2024
KEMBA Financial Credit Union, Inc. Response
05/06/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.