Customer ReviewsforKEMBA Financial Credit Union, Inc.

Hello,My biggest concerns are why *************************** spoke in the manner that she did, disrespected my mother and I who have both been Kemba members over 10 years. Shes been a kemba member over 20 years. ******* was wrong, rude, nasty disrespectful and mocked both of us while she degraded us over the phone as we asked simple questions.Im also still not getting a clear answer on to why my accounts were closed. Im not sure why it took a year to even get a response. My history points and shows I had a very strong history with kemba before all this happened. Bills and loans were paid on time, everything had always been in good standing. Why just get rid of accounts without analyzing my history and accounts throughly. How does ones account get shutdown without warning and not be able to appeal anything or get a proper truthful answer. Its sad to see how kemba really handles and treats their valued customer. This whole ordeal has been handled horrible and unprofessionally. Has ******* been addressed about this situation, nobody should ever feel or deserve to be treated how ******* treated valued customers that day. Honestly ***************** its a shame I even have to press this issue with you and kemba, you are the head of risk managment and you dont seem to care or see this as an issue or concern. Im sure I can speak to someone above you to maybe get more help since Im getting the runaround. Someone needs to go listen to how ******* spoke to us over the phone, someone needs to take accountability for her actions and words. I wouldnt recommend kemba to anyone at this point. They will give you false information and false hope, theyll also speak to you and degrade you over the phone when an issue comes upon and they surely wont return your call or make you a priority.

They allow unauthorized fraudulent charges and then tell you to figure it out. There's no protection at all if had hundreds never returned. All from charges I never authorized and even look fake. every single time it's overdrawn my account and the still charge me the fee so it cost me money I won't get bk even if I got it bk which they never honor....hundreds They don't care told me to prove a charge from ********...I live in ****

I love Kemba!! They allowed me to transfer a high credit card balance to their own credit card with zero interest for 12 months at a time when my credit score was not that great. I have already finished paying off the balance! They are always quick to waive overdraft fees in the times of accidental overdraw. Also refinanced my car loan through Kemba and the rates are great, it greatly lowered my payment and since they dont charge you for 3 months it gave me even more opportunity to work on the credit card balance. My finances are great now after switching to Kemba.