BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Tek-Collect Incorporated

Find a Location

Phone: (614) 489-8800 Fax: (866) 835-6400 View Additional Phone Numbers 871 Park St, Columbus, OH 43215 http://www.tekcollect.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers services including collection, billing, outsourcing, call center, fee recovery, fulfillment, telemarketing, asset searches and litigation processing.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tek-Collect Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Tek-Collect Incorporated include:

  • 70 complaint(s) filed against business

Factors that raised the rating for Tek-Collect Incorporated include:

  • Length of time business has been operating
  • Response to 70 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

70 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 56
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 70

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Tek-Collect Incorporated
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 6

Additional Information

BBB file opened: July 13, 1999 Business started: 11/27/2001 in OH Business incorporated 11/27/2001 in OH
Type of Entity

Corporation

Business Management
Mrs. Nicole R. Buhr, President Mr. Tom Cie, Director of Client Services Mr. Ron Douglas, Exec. VP Mr. Chet Groff, Chief Operating Officer Mr. Steve Morrison, Chief Financial Officer Ms. Barb Varley, Corp Secreatry/Treasurer Mr. Todd Willis, Dir Client Services
Contact Information
Customer Contact: Mr. Chet Groff, Chief Operating Officer
Business Category

Collection Agencies

Products & Services

Tek-Collect Incorporated offers the following product(s): Collection Services and Accounts Receivables Management Services

Hours of Operation
M: 8:00 AM - 9:00 PM
T: 8:00 AM - 9:00 PM
W: 8:00 AM - 9:00 PM
Th: 8:00 AM - 9:00 PM
F: 8:00 AM - 8:00 PM
S: 8:00 AM - 3:00 PM
Method(s) of Payment
Personal Check
Business Check
Cashiers Check
Money Order
Automatic Bank Withdrawal
Online
Alternate Business Names
TekCollect Inc.
Business Management

TekCollect, Inc. is headquartered in Columbus, OH, and has additional divisional offices in other cities and states.

Industry Tips
Credit - BBB General Statement For All Debt, Credit TOBs

Customer Review Rating plus BBB Rating Summary

Tek-Collect Incorporated has received 3.89 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.