Business ProfileforCrystal Classics

I purchased from Crystal Classics, a replacement lid for my mother's Waterford biscuit jar in November 2020 (Order *******). It did not fit my mother's biscuit jar and I returned (credit was issued). I have since learned however that the lid was clearly not Waterford, if it were, it would have fit the jar. It was just a smidge too large. I spoke to Waterford directly, then visited their store. They explained that all off their lids fit ALL standard biscuit jars. My mothers was a simple classic jar. Since they would not sell me just the lid, I purchased a complete new biscuit jar with lid. And sure enough.......when I delivered to my mother's house, the lid fit her jar! So while I have solved for my mother, I am incredibly disappointed (and now also have a new Waterford jar with no lid). It's Crystal Classic policy to not refund shipping fees, in this case I feel it's more then appropriate that my fees are reimbursed. I was charged $10.28 from Crystal Classics to receive and was charged $10.90 for me tor return, for a total of $21.18. More importantly however, is that the website clearly makes it appear as genuine Waterford merchandise, when in fact that is not the case. I sent several emails to them asking for resolution and none were returned. Others should be warned of this incorrect advertising.