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A BBB Accredited Business since
BBB has determined that Herrnstein Auto Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Herrnstein Auto Group include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 14 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||14|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Dealer Licensing Section, Ohio BMV (Bureau of Motor Vehicles)
PO Box 16521, Columbus OH 43216
Phone Number: (614) 752-7636
Type of Entity
Business ManagementMr. Bart Herrnstein, President Mr. William B. Herrnstein, President Mr. Dave Blanton, General Manager Jeff Hawkins, General Sales Manager Mr. Hank Walters, Service Director
Auto Dealers - New Cars Auto Dealers - Used Cars Truck Dealers Auto Repair & Service
Method(s) of PaymentVisa, MasterCard, Debit Card, Cash Checks, Money Order
Alternate Business NamesHerrnstein Chrysler, Inc. Herrnstein Dodge Jeep Chrysler Kia Herrnstein Suzuki Hyundai
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview