BBB Business Review

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This business is not BBB accredited.

New Life Properties of Ohio, LLC

Additional Locations

View Additional Phone Numbers 1070 Irongate Ln, Columbus, OH 43213 http://newlifeproperty.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for New Life Properties of Ohio, LLC include:

  • 110 complaint(s) filed against business
  • 9 complaint(s) filed against business that were not resolved

Factors that raised the rating for New Life Properties of Ohio, LLC include:

  • Length of time business has been operating
  • Response to 110 complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

110 complaints closed with BBB in last 3 years | 42 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 23
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 83
Total Closed Complaints 110

Additional Complaint Information

This company has a pattern of customer complaints alleging customer service issues and service issues. Specifically, tenants allege repair requests go unanswered, pests are not handled effectively, parking is limited and unmarked, and staff fails to respond to requests for assistance. Some tenants indicate several phone calls and/or emails are sent for help, but the company fails to follow up. Other complaints allege once the appointment is scheduled, maintenance fails to make adequate repairs. Several tenants complain of being towed, and others have had to deal with roaches.  

On December 18, 2015 BBB sent an email to New Life Properties of Ohio requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.

On January 22, 2016 BBB met with representatives from New Life Properties of Ohio and their attorney to discuss these matters. BBB is awaiting the business' written response. BBB will monitor this company’s efforts, and this aspect of the Business Review will be updated once additional information becomes available.

Customer Reviews Summary Read customer reviews

42 Customer Reviews on New Life Properties of Ohio, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 41
Total Customer Reviews 42

Additional Information

BBB file opened: June 27, 1997 Business started: 07/01/2003 in OH Business started locally: 07/01/2003 Business incorporated 08/22/2007 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Emily Humbird, Regional Director Cain Vandell, Manager Ashley Sanders, Assistant Community Director
Contact Information
Principal: Ms. Emily Humbird, Regional Director
Principal: Cain Vandell, Manager
Business Category

Apartments Property Management

Alternate Business Names
Ashton Pines Cornerstone Crossing Apts and Townhomes Eden at Caleb's Crossing Eden at Watersedge Apartments and Townhomes Eden of Easton Eden of Reynoldsburg Eden of Whitehall: The Estates and the Villas Eden Springs Freemont Townhomes Heather Glen Townhomes Lake Eden Apartments New Life Property Management Villages at Eden Crossing

Customer Review Rating plus BBB Rating Summary

New Life Properties of Ohio, LLC has received 1.03 out of 5 stars based on 42 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.