This business is not BBB accredited.Additional Locations
View Additional Phone Numbers 1070 Irongate Ln, Columbus, OH 43213
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for New Life Properties of Ohio, LLC include:
- 110 complaint(s) filed against business
- 9 complaint(s) filed against business that were not resolved
Factors that raised the rating for New Life Properties of Ohio, LLC include:
- Length of time business has been operating
- Response to 110 complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||83|
|Total Closed Complaints||110|
Additional Complaint Information
This company has a pattern of customer complaints alleging customer service issues and service issues. Specifically, tenants allege repair requests go unanswered, pests are not handled effectively, parking is limited and unmarked, and staff fails to respond to requests for assistance. Some tenants indicate several phone calls and/or emails are sent for help, but the company fails to follow up. Other complaints allege once the appointment is scheduled, maintenance fails to make adequate repairs. Several tenants complain of being towed, and others have had to deal with roaches.
On December 18, 2015 BBB sent an email to New Life Properties of Ohio requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
On January 22, 2016 BBB met with representatives from New Life Properties of Ohio and their attorney to discuss these matters. BBB is awaiting the business' written response. BBB will monitor this company’s efforts, and this aspect of the Business Review will be updated once additional information becomes available.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||42|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Emily Humbird, Regional Director Cain Vandell, Manager Ashley Sanders, Assistant Community Director
Apartments Property Management
Alternate Business NamesAshton Pines Cornerstone Crossing Apts and Townhomes Eden at Caleb's Crossing Eden at Watersedge Apartments and Townhomes Eden of Easton Eden of Reynoldsburg Eden of Whitehall: The Estates and the Villas Eden Springs Freemont Townhomes Heather Glen Townhomes Lake Eden Apartments New Life Property Management Villages at Eden Crossing
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview