BBB Business Review

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This business is not BBB accredited.

First Cash Advance

Phone: (315) 755-5134 View Additional Phone Numbers Unknown, Columbus, OH 43215 ! There is an alert on First Cash Advance !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for First Cash Advance include:

  • 21 complaint(s) filed against business
  • BBB concerns with the industry in which this business operates

Factors that raised the rating for First Cash Advance include:

  • Length of time business has been operating
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 2
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 13
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

0 Customer Reviews on First Cash Advance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 25, 2013
Business Management
Mr. Sam Benson, Contact
Contact Information
Principal: Mr. Sam Benson, Contact
Business Category

Advance Fee Loan Brokers

Additional Information

This company first came to the attention of BBB in September of 2013.  At that time a Pennsylvania consumer reported paying $184.00 with a Vanilla Reload card in anticipation of a $1,000 loan.  The company then asked for an additional $150.00 and the consumer obtained a second Vanilla Reload card.  When he did not receive the promised loan, he contacted Vanilla Reload and was advised not to purchase a third card. 

The phone number the company is using traces back to Syracuse, NY.  

BBB advises consumers to:
• Confirm the lender is registered in your state to do business and license with your state financial or banking regulators.
• Be wary of applying for online loans and especially cautious of any lender that requires you to send money before receiving a loan. 
• Avoid doing business with anyone who cannot give you an address that you can confirm is legitimate.
• Remember that official-looking loan documents and sophisticated looking websites are easy to copy or fake. Just because a business appears legitimate, doesn't mean it is.

Consumers should also be aware of the potential for being a victim of Identity Theft.  For that reason BBB advises consumers to monitor their credit reports for new, unauthorized accounts that might be established in their name.  A free report may be obtained from each of the three major reporting agencies online at www.annualcreditreport.com.   

This review will be updated when more information is available.

Industry Tips
Advance Fee Loans - BBB Central OH General Tips
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.