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21 Counties in Central Ohio

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This Business is not BBB accredited

First Cash Advance

Phone: (315) 755-5134 Unknown, Columbus, OH 43215 ! There is an alert on First Cash Advance !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for First Cash Advance include:

  • BBB concerns with the industry in which this business operates
  • BBB does not have sufficient information to determine how long this business has been operating
  • BBB does not have sufficient background information on this business

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Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on First Cash Advance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: September 25, 2013
Business Management
Mr. Sam Benson, Contact
Contact Information
Principal: Mr. Sam Benson, Contact
Business Category

Advance Fee Brokers

Additional Information

This company first came to the attention of BBB in September of 2013.  At that time a Pennsylvania consumer reported paying $184.00 with a Vanilla Reload card in anticipation of a $1,000 loan.  The company then asked for an additional $150.00 and the consumer obtained a second Vanilla Reload card.  When he did not receive the promised loan, he contacted Vanilla Reload and was advised not to purchase a third card. 

The phone number the company is using traces back to Syracuse, NY.  

BBB advises consumers to:
• Confirm the lender is registered in your state to do business and license with your state financial or banking regulators.
• Be wary of applying for online loans and especially cautious of any lender that requires you to send money before receiving a loan. 
• Avoid doing business with anyone who cannot give you an address that you can confirm is legitimate.
• Remember that official-looking loan documents and sophisticated looking websites are easy to copy or fake. Just because a business appears legitimate, doesn't mean it is.

Consumers should also be aware of the potential for being a victim of Identity Theft.  For that reason BBB advises consumers to monitor their credit reports for new, unauthorized accounts that might be established in their name.  A free report may be obtained from each of the three major reporting agencies online at www.annualcreditreport.com.   

This review will be updated when more information is available.

Industry Tips
Advance Fee Loans - BBB Central OH General Tips
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The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Do not confuse this advance fee loan scam with First Cash Advance-IL also dba Community Choice Financial. BBB maintains a Business Review on Community Choice Financial at this link: http://www.bbb.org/centralohio/business-reviews/check-cashing-service/community-choice-financial-inc-in-dublin-oh-13000256