Business ProfileforLiberty Chrysler Jeep Dodge Ram

IMPORTANT! MUST READ! Please read before you purchase a new or used car from Liberty Chrysler Dodge Jeep Ram in Pataskala, Ohio owned by **** ******. I wish someone had alerted me about this issue prior to my purchase. I purchased a 2020 BMW M5 with just over 27,000 miles from Liberty in late October 2023. When purchasing the car, one of the selling points was the lifetime powertrain warranty. It is advertised all over the website and was reiterated by the entire sales finance team as a huge perk. This was an important selling point given the cost of the vehicle and the fact that I am out of state. After driving the M5 for fewer than 2,000 total miles since it was purchased, there was a complete engine failure on the way to taking my daughters to a MLS game. Regular city driving. I was devastated, but at least I knew I had the warranty to backstop me in this terrible scenario and submitted a claim. I was patient with the warranty company as they did their due diligence for longer than 5 weeks. Then on March 29, 2924, I received an email from the warranty company saying that the claim was denied. Not because it the claim was not covered nor that I or my local service manager had not provided sufficient information. The email specifically stated that “This claim is denied per **** ****** at Liberty CDJ as they are handling it internally.” Never once during the 5-6 week process has anyone from Liberty reached out to me or the service manager with whom I am working. The worst part is that both the local service manager and me have called multiple times on multiple days asking to speak with Mr. ****** or the sales manager. No one will take or return our calls. I have no faith that Liberty or Mr ****** has any intention of ‘handling this matter internally.’ Please consider all of this before you consider doing business with Liberty Chrysler Dodge Jeep Ram or Mr. ****** and his team.