Business ProfileforAlamo Pool Builders

I hired Alamo Pool Builders to build a pool/hot tub in April 2022. I was told that this project would take around 6 months to complete. There have been many issued with this entire project which I will submit a BBB Review at a later time. For now, I just want this project completed. I reached out to the company on 27 Oct 2023 letting them know the Sense and Dispense Chlorinator wasn't working. I did not receive response from the company. I notified them a second time also letting them know that some of the stone need to be fix along with the heater needed to be tested, nails and rebar needed to be removed from my original patio. I was told that the Sense and Dispense would be covered under warranty and I needed to make final payment before the warranty would be effective. A couple of their employees showed up the weekend of 4/5 Nov 2023 to fix the grout. They did pull out the rebar and nails and told me to mark the stone that needed to be replaced and that another team would have to come fix that. They also said another team would have to come out and fix the Sense and Dispense and heater because they don't have the skill set to do that. As of today, no other team has come to fix anything. I contacted the company on 29 Feb 2024 asking why it was taking so long and was told to make final payment and that everything was done. It's not done. The Sense and Dispense and stone still need to be fixed along with the heater needs to be tested. The city needs to still come out and do a final inspection. The company said they will stop by to get final payment from me and go over what I think needs to be done. I informed them that they will receive final payment once everything is done. 1 year and 9 months after they broke ground, and this project is still done finished. I want this project finished. 3 months shy of 2 years on a 6 month project is unacceptable.