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          Austin Rent Way has 1 locations, listed below.

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            Business ProfileforAustin Rent Way

            Contractors Equipment Rental
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 1/21/2016

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            4/30/1992
            Years in Business:
            32
            Business Started:
            6/19/1991
            Business Started Locally:
            6/19/1991
            Date of New Ownership:
            9/12/2006
            Business Incorporated:
            9/12/2006
            Accredited Since:
            1/21/2016
            Type of Entity:
            Corporation
            Alternate Business Name
            • AAN RenTools, Inc.
            Hours of Operation

            Primary

            M:
            7:30 AM - 5:00 PM
            T:
            7:30 AM - 5:00 PM
            W:
            7:30 AM - 5:00 PM
            Th:
            7:30 AM - 5:00 PM
            F:
            7:30 AM - 5:00 PM
            Sa:
            7:30 AM - 12:00 PM
            Su:
            Closed
            Business Management
            • Mr. Kevin Moore, President
            • Mr. Aaron Moore, Manager
            Contact Information

            Principal

            • Mr. Kevin Moore, President

            Customer Contact

            • Mr. Kevin Moore, President
            Additional Contact Information

            Fax Numbers

            • (512) 532-6392
              Primary Fax

            Email Addresses

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            T. F.

            01/16/2023

            I was treated with disrespect and cursed out because I asked an employee to let me exit , he looked at me smirked and walked away. When I asked the manager if thats how they treat all their customers, he told me to get the f*** out of his lot . Im not sure who the owner is if this fine establishment but its disgusting to treat ppl as such. Ill never give them 5 stars for treating ppl disrespectfully . No excuses on their end. I didnt do anything but try to leave after asking for prices. (Higher than the competition) honestly luckily for them I have work to do and didnt want to sit there and see whos d*** is bigger , childish and very unprofessional

            Austin Rent Way Response

            01/17/2023

            This individual pulled into our equipment loading and unloading area to inquire about a trailer rental. This area has one way in and one way out. When we explained the options that were available to him he decided to go else where for his needs.As one of our technicians was loading equipment for another customer this individual proceeded to honk his horn and began demanding for us to move equipment so that he could exit. When this didn't happen fast enough to meet his needs he began to swear at our employee loudly enough that it could be heard inside the store. We ABSOLUTELY DO NOT TOLERATE ABUSE OF EMPLOYEES BY CUSTOMERS!Our manager told the individual that he was no longer welcome at our business AND HE NEEDED TO LEAVE.

            Customer Response

            01/22/2023

            I never honked the horn. Dont lie. and I never cussed at anyone until I was treated with disrespect. You guys arent respectful to anyone and you have a very crappy reputation. This whole ordeal is about yall workers being disrespectful and it wasnt all of them. It was one worker with long black hair and one manager with glasses. And I waited outside the office for someone to walk in or out . Dont make up more lies about being loud If your company is failing in ethics, approach and correct it , dont look to make excuses.

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