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BBB Business Review

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BBB Accredited Business since

The Steamery, Inc.

Phone: (979) 693-6969 Fax: (936) 394-1978 PO Box 9128, College Station, TX 77842

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We specialize in Water and Fire remediation, carpet & tile cleaning, HVAC cleaning, dryer vent cleaning, ceiling tile cleaning and pressure washing.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Steamery, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Steamery, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Steamery, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 17, 2007 Business started: 05/01/2002 in TX Business started locally: 05/01/2002 Business incorporated 05/01/2002 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202

Type of Entity


Business Management
Mrs. Lindsay Willis, Vice-President Mr. Robert Willis, President
Contact Information
Principal: Mrs. Lindsay Willis, Vice-President
Business Category

Carpet & Rug Cleaners Ceiling Cleaning Fire & Water Damage Restoration Dryer Vent Cleaning Air Conditioning Systems - Cleaning

Method(s) of Payment
checks, cash and major credit cards
Refund and Exchange Policy
It is our pledge to render careful, thorough and professional cleaning services. Our technicians are trained to use reasonable care to obtain satisfactory results. There are, however, some things that cleaning CAN NOT do. For example: * It cannot replace worn carpet pile. Carpeting, by nature, has certain permanent characteristics (fluffing, blooming, pile shading) that cannot be changed and may even be highlighted by cleaning. * It cannot replace color in fabric that has been damaged by animal or chemical stains. The nature of some spots makes it impossible to restore original color or texture. At times, a spot will appear to be even more visible after a general cleaning. Spot treating rust, liquor, cosmetics, ink, coffee, lipstick stains and the like, is performed at the customer's risk because REMOVAL OF SPOTS IS NOT GUARANTEED. (Includes furniture) * Cleaning and surface deodorizing does not remove the urine or liquid spills that have contaminated the backing, padding, and sub-surface. Restoration procedure may be required. * It cannot replace color or wear from COLOR FADING due to light, age, weak or deteriorated material. (Including furniture) * It cannot look beneath the carpet and see if tack strips have been installed properly or seams have been joined properly. For these reasons, we regret that we are unable to extend our guarantee to these items.
Products & Services

Carpet, Rug & Upholstery Cleaning Tile & Grout Cleaning & Resealing Dryer Vent cleaning Vinyl Composition Tile: Strip, Wax & Buff Ceiling Tile Cleaning & Grid Cap Replacement Emergency Water Damage Service & Restoration Air Duct Cleaning

Industry Tips
Air conditioning repair tips Tips for hiring a carpet cleaning company

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.