Business ProfileforJB Septic Systems Inc

My home was built in 2017 and JB Septic was the original service company and I maintained that contract with on time payments. In Jan 2023, I began the process for having a pool installed in my back yard which required the septic sprinkler heads to be relocated. On Jan 27, 2023, I sent an email to JB requesting a bid for this work and I did receive an email acknowledging receipt of my request. After calling to request a response, on Feb 16, 2023, I finally received an email response with a proposed amount for the work I needed. On Apr 6, 2023, due to unforeseen issues, i had to have a new survey proposed and I, again, sent this to JB Septic requesting a bid proposal for the work. On Apr 14, 2023, because I had not received a response and another company seemed more willing to engage with me on my needs, I sent an email requesting to cancel my contract and a refund sent to me. On May 11, 2023, I called JB's office to inquire on the status of my request to cancel and I spoke to ******* who acknowledged receipt of my request and said it was being processed. To date (Jun 14, 2023), I still have not heard from any JB ********** request is asking for the BBB to assist me in opening the lune of communication in getting my refund so that I won't any longer be ignored by them. THANK YOU