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Find a Location

YETI has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • YETI

      7601 Southwest Pkwy Bldg 1 Austin, TX 78735-8989

    • YETI

      220 S Congress Ave Austin, TX 78704-1219

    Business ProfileforYETI

    Sporting Goods Retail
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 127 Customer Reviews

    Customer Complaints

    230 complaints closed in last 3 years

    98 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    YETI has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • YETI

        7601 Southwest Pkwy Bldg 1 Austin, TX 78735-8989

      • YETI

        220 S Congress Ave Austin, TX 78704-1219

      Headquarters
      7601 Southwest Pkwy Bldg 1, Austin, TX 78735-8989
      BBB File Opened:
      4/14/2011
      Years in Business:
      17
      Business Started:
      6/5/2006
      Business Started Locally:
      6/5/2006
      Business Incorporated:
      5/22/2012
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • YETI Coolers, LLC
      • YETI Coolers
      Business Management
      • Mr. Luke Horadam, Customer Care Supervisor
      • Mr. Will Tanner, Manager
      Contact Information

      Principal

      • Mr. Will Tanner, Manager

      Customer Contact

      • Mr. Will Tanner, Manager
      Additional Contact Information

      Fax Numbers

      • (512) 857-9387
        Primary Fax

      Phone Numbers

      Customer Complaints

      230 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Hello,I have a Yeti M20 backpack cooler that was involved in a national recall due to magnetics dislodging. I filed a Yeti recall request in both ****** and *** office. The Yeti customer service is terrible and I sent in all pictures needed plus filled out paperwork online. I also reached out to ******** who looks like the claims administrator for further help. Today I received a notification my claim was denied for no reason. Dozens of emails and phone calls to 3 different parties should have handled this!!! Also the customer service phone number I was repeatedly instructed to call is a shipping voicemail. This is absolutely unacceptable. I have children who could die from this product!!!Please help with a resolution. YETI ID # ****** ****
      Read More

      Customer Reviews

      127 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nicholas L

      1 star

      05/01/2024

      First Order number ends in 4452 Yeti support is atrocious. Support here is on par with being the worst I have ever experienced, right there next to the food delivery apps garbage customer support. They will not respond to your emails, but if they do respond it is a generic ************ response that has nothing to do with your issue. They cancelled a custom cup that I ordered multiple times for zero reason. Even the email they sent states there is no reason for cancellation and yet they still cancelled it. I believe they cancelled only due to the discount I applied for free mother's day customization. This is false advertisement and bad business practices. I reattempted the order multiple times and it was cancelled multiple times. Surprisingly, I reordered one of the cups after the promotion ended and it magically was approved with no issues, but now I am paying more than I should have because customer support just ignores everything. Stay clear away from this company! There is a reason why ******* is taking over again. I do not even think that I want these garbage cups anymore at this point after this ridiculous experience with one of the worst customer support experiences of my life.

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