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BBB Accredited Business since

CarMax Inc

Additional Locations

Phone: (512) 873-2315 View Additional Phone Numbers 13300 N Ih 35, Austin, TX 78753 http://www.carmax.com


Click for BBB Rating on CarMax Inc

BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that CarMax Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for CarMax Inc. BBB Serving Central Virginia has the full report as that BBB handles all complaints for CarMax Inc.


Additional Information

BBB file opened: June 16, 2004 Business started: 02/01/1956 Business started locally: 02/01/1956 Business incorporated 06/18/1997 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Ave., Austin TX 78731
http://www.txdmv.gov
Phone Number: 888-368-4689

Type of Entity

Corporation

Business Management
Mr. Thomas Folliard, President & CEO Ms. Diane Cafritz, Legal Counsel Mr. Steve Coulter, Manager Mr. David Marrero, Manager Mr. Guido Merkens, Manager Mr. Mike Russell, Manager Ms. Michelle Stone, Paralegal Ms. Lisa Van Riper, VP, Public Affairs Ms. Audrey Wilkins, Paralegal
Contact Information
Principal: Mr. Thomas Folliard, President & CEO
Customer Contact: Ms. Michelle Stone, Paralegal
Business Category

Auto Dealers - Used Cars Auto Dealers - New Cars

Alternate Business Names
Car Max Super Stores Carmax Auto Superstores, Inc
Industry Tips
BBB tips for buying a new or used car Navigating auto sales
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.