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Find a Location

Killeen Heating & Air Conditioning has 1 locations, listed below.

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    Business ProfileforKilleen Heating & Air Conditioning

    Air Conditioning Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/9/1993

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    509 Conder St, Killeen, TX 76541-7208
    BBB File Opened:
    7/2/1993
    Years in Business:
    45
    Business Started:
    1/1/1979
    Business Started Locally:
    1/1/1979
    Business Incorporated:
    10/14/1997
    Accredited Since:
    8/9/1993
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Jim D Scaff, President
    Contact Information

    Principal

    • Mr. Jim D Scaff, President

    Customer Contact

    • Mr. Jim D Scaff, President
    Additional Contact Information

    Fax Numbers

    • (254) 953-3340
      Primary Fax

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On, 10 August 2023 I paid Killeen Heating and Air $154 to clean clear out the drain for my ** unit. Over the next several months my tenants continued to submit a work order stating the ** was leaking in my attic and Killeen Heating and Air was called out again. On 19 October 2023, they informed my property managers that my ** was leaking refrigerant and needed to be replaced, providing a quote of $5,954.75. They were caught on security camera spending less than 15 minutes diagnosing the problem with my unit. I opted to get a second opinion and after an assessment the other company determined I just had a clogged drain line and there was no refrigerant leak. Killeen Heating and Air did not clean the drain line and attempted to get me to buy a new system that I did not need. Additionally, they delayed the repair to my ceiling as a result of the water damage by months causing undue stress to my tenants. This is not so much about $154 as it is they blatant attempt to fraud me out of nearly $6,000.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ellie B

    5 stars

    09/17/2021

    Rob @ Killeen **************************** is a life saver. This was the fourth company that came out and looked at my air conditioner that was incessantly leaking. The first two technicians said it was a dirty coil so I had it cleaned..but it still leaked exactly the same after. Then one company came back and said I needed a whole new coilwhich was not really a legitimate reason why it would be pouring water out the bottom and also very expensive. The third company said it was a cracked drain pan so I had it fixed and it leaked exactly the same after. Then Rob from Killeen Heating and Air came out and made it his soul mission to find the real cause of the problem and he was successful. It was a very easy and cheap fix. It just took the skills of a knowledgeable technician with excellent troubleshooting capabilities to properly diagnose it. I highly recommended Rob at Killeen **************************** because he proved that he is 100% looking out for the best interest of the customer. He could have easily said that I needed a whole new unit just to avoid the work and time involved it took to figure it out. I truly appreciate it.

    Local BBB

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