Business ProfileforJack The Roofer

I was referred to Jack the Roofer by a neighbor, who highly touted the business. However, I have found service to be completely lacking.In May of 2020, we had a small job done. In recent months neighbors have had a lot of roof issues. The original repair in 2020 included a 5 year guarantee. So I asked for it to be checked out. Here I am over 3 months later with no response to emails, phone calls and texts.The lack of service is disturbing.

Thank you for the opportunity to respond to your customer service request. Please note that when we are asked to re-inspect a property we include it in the first opportunity that we are in the general vicinity. Occasionally, this can be a matter of a few days to a few weeks, but given the priority is a general inspection of the roof. If a customer has a leak it is our first priority. According to our service records, we have been out to reinspect on a couple occasions and found the roof system to be in good condition, however we did perform some minor maintenance as a courtesy to you as a customer. I spoke with you recently, after I received a message from you. In fact, I inspected your roof, the same day. You have some minor hail damage to the roof, which is normally not part of our warranty, however I told you we would repair as a courtesy. Also, the main problem noted, during inspection, was the walls of the 2nd floor are not properly sealed. I recommended a sealant and repaint, as moisture is entering through the cracks for the exterior walls and causing issues with the materials at the roof to wall union. As explained, sealing the walls is outside of our scope of work .I apologize that an earlier call was missed, but your review above does not reflect the fact that when you contacted me via email, we responded the same day. I believe that this response and quick inspection as well as the commitment from Jack The Roofer to provide servicing of your roof, even though the minor damage is outside the scope of warranty, may not be reflected in your poor review. I hope you consider your opportunity to reevaluate the situation and review now that you have all of the information. Best Regards.