Business ProfileforOn Q Property Management

My roommate and I moved into one of **************** ******************** Upon move in, we found that the house was left unclean, unsanitized, with previous owners belongings still in the home, including a DIRTY USED underwear in one of the closets (picture attached). We negotiated an early move out with the owner, and now months later, my roommate *********************** is seeing a major negative impact in her credit score because of a $6,000 charge from On Q. She immediately called On Q, they apologized and said she could dispute this charge and that they would send us an email describing that this was a mistake. An email was never sent. We both tried to call back and were met with so much hostility because of our "one star ****** review". ************************* is the property manager we have been dealing with. Not to mention that they charged us a a non refundable "holding retainer fee" of over $2000! (also attached is the initial agreement) they told us that if we ended up not wanting the property, we would lose the $2000, because it was non refundable. Basically trapping us into renting this home. The home had many issues apart from the mess it was left in. the mirrors were so faded, we couldn't use them, carpet was stained, appliances were not plugged in properly causing a huge flood due to the washer. in conclusion, we just want the 6k collection to be taken off our credit report and for this company to stop scamming people. Renters should be aware of what they are getting into with this company and based off their reviews, we are not the only ones they have done this to. They won't answer our calls, and when they do, if we try to get a word in they immediately just hang up. We are upset but are trying are best to be reasonable with them and they just won't talk to us. They still have not sent the email they said they would, clearing us from the charge.