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Central, Northern and Western Arizona

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Description

This business is a jewelry retailer. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Origami Owl, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Origami Owl, LLC include:

  • Length of time business has been operating

Factors that raised the rating for Origami Owl, LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 260 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

260 complaints closed with BBB in last 3 years | 95 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 12
Delivery Issues 91
Guarantee/Warranty Issues 4
Problems with Product/Service 140
Total Closed Complaints 260

Additional Complaint Information

Recently, BBB has received a pattern of complaints for this company that may include delivery issues, product issues, refund/exchange issues, advertising issues, and customer services issues. Some complaints allege that although consumers receive an order from the company, the order may be incorrect, contain missing pieces, contain broken pieces, or are back ordered.  Complainants further allege difficulty reaching the customer service department or may experience long hold times. A few consumers allege their emails are often unanswered while other consumers experience a lot of back and forth communication with the company that may or may not reach a resolution. Origami Owl is currently working closely with the BBB to resolve these issues and at this time, is responding to all complaints and addressing all advertising concerns.

Customer Reviews Summary Read customer reviews

117 Customer Reviews on Origami Owl, LLC
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 1
Negative Experience 106
Total Customer Reviews 117

Additional Information

top
BBB file opened: April 06, 2012 Business started: 07/08/2010 in AZ Business incorporated: 04/15/2014 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Robin Crossman, Chief Executive Officer Kevin Raulston, COO Chrissy Weems, Chief Creative Officer Michal Avniel, Director of Compliance Ms. Tricia Chiodo, Chief Financial Officer Mr. George Pisarok, Chief Legal officer
Contact Information
Principal: Robin Crossman, Chief Executive Officer
Principal: Kevin Raulston, COO
Principal: Christine Read, Director of Career and Guidance Port
Principal: Chrissy Weems, Chief Creative Officer
Business Category

Jewelers - Retail Jewelers - Wholesale Online Retailer


Customer Review Rating plus BBB Rating Summary

Origami Owl, LLC has received 3.67 out of 5 stars based on 117 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

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BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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