BBB Business Review
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BBB Accredited Business since
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This business is a jewelry retailer.
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A BBB Accredited Business since
BBB has determined that Origami Owl, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Origami Owl, LLC include:
- Length of time business has been operating
Factors that raised the rating for Origami Owl, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 260 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||140|
|Total Closed Complaints||260|
Additional Complaint Information
Recently, BBB has received a pattern of complaints for this company that may include delivery issues, product issues, refund/exchange issues, advertising issues, and customer services issues. Some complaints allege that although consumers receive an order from the company, the order may be incorrect, contain missing pieces, contain broken pieces, or are back ordered. Complainants further allege difficulty reaching the customer service department or may experience long hold times. A few consumers allege their emails are often unanswered while other consumers experience a lot of back and forth communication with the company that may or may not reach a resolution. Origami Owl is currently working closely with the BBB to resolve these issues and at this time, is responding to all complaints and addressing all advertising concerns.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||117|
Type of Entity
Limited Liability Company (LLC)
Business ManagementRobin Crossman, Chief Executive Officer Kevin Raulston, COO Chrissy Weems, Chief Creative Officer Michal Avniel, Director of Compliance Ms. Tricia Chiodo, Chief Financial Officer Mr. George Pisarok, Chief Legal officer
Jewelers - Retail Jewelers - Wholesale Online Retailer
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview