Business ProfileforCruise America Inc

**************** and unwarranted extra charges by the rental office ruined the entire ** rental experience. I rented an ** and was charged a housekeeping fee and sewage dumping fee, despite thoroughly cleaning the vehicle, dumping the sewage myself, and calling prior to the inspection to inform the office. Despite this, I was charged and when I called to inquire, the gentlemen was combative. I asked repeatedly what about the vehicle required housekeeping and he wouldnt specify, saying only that it was dirty and what dont you understand about its dirty. Finally, after 7-8 tries, he said that there was pet hair inside the unit, even though we didnt have a pet, and that there was sand inside the rental. I know this to be 100% false, as I stated that I turned in the ** absolutely spotless, to which my wife and son can testify. Originally, he stated that the person who inspected the ** noted that it was dirty. I asked if I could speak to the person to inquire about what was dirty and he replied that its me and that theres nothing that he could do because the bill was finalized. He also stated that it didnt matter that I dumped the sewage because I put the cap back on, even though I called and explained to the office before the vehicle was inspected, that I had dumped the sewage. He became belligerent, raising his voice and interrupting me repeatedly, saying that its my word against yours. I have receipts to document the sewage dumping was completed and that I returned the propane twice as full as when rented, a fact that was frustrating since it wasnt full for my rental.This experience left a lasting impression. I was taken advantage of by an unscrupulous rental office that added unwarranted fees. As an active duty service member, this is especially frustrating as my honesty was questioned and is worrisome just miles from a large military base where troops can be treated poorly and taken advantage of.