Business ProfileforPlatinum Home Warranty

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We sincerely apologize for the frustration experienced with your recent claim, and we acknowledge that the outcome is not perhaps one that is desired, but we sincerely hope this helps to clarify. On April 15, 2024 we received a request to service your A/C system - due to it making a loud noise. A tech was scheduled April 22, 2024. The diagnosis came back with quite a few parts that were needing attention. 
Per the diagnosis "Found indoor blower motor wheel broken and motor compromised - System is covered in Mold, Dirt and Grime. An excess buildup of dust and grime can cause serious damage to the blower that could be prevented with routine maintenance The blower motor is responsible for distributing conditioned air throughout your home. Regularly inspect and clean the blower motor and its components, such as the fan blades and housing. Dust and debris accumulation can reduce airflow efficiency and strain the motor causing breakdowns and failure 
Consequently, this claim was denied due to lack of maintenance. The servicer provided you with a retail quote and you agreed to have them take care of these items in order to get your system up and running. Someone from our team reached out to follow up with you after the service was completed and you stated it is working but had to pay for it yourself. Unfortunately maintenance and cleaning are not a covered service and out of pocket cost will be the consumers responsibility. Again we want to apologize for the frustration experienced and look forward to providing you with quality service and gain your trust with Super for any future claims .