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Consumer Complaints

BBB Accredited Business since 03/04/2005

Ace Relocation Systems Inc.

Phone: (407) 855-9922Fax: (407) 855-6010

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service4
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)
06/16/2015Problems with Product / Service | Read Complaint Details
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Complaint
My carpet and walls were damaged by movers while moving into a new home; however, business refuses to honor damage(s) claim.
On April 26, my goods were delivered into a brand new $400,000 home that had never been lived in. During the move, I advised 4 movers where to place my items; however, I could not be with all 4 movers at one time. Within 48 hours, I noticed that my upstairs wall and carpet had been damaged; therefore, I filed a damage claim within 72 hours. The driver told me I had 9 months to file a claim; however, I immediately filed it. On May 7, 2015, this business advised me that my claim had been denied because I did not state damages on the date items were delivered. Damage was done to my new home and ACE should acknowledge and fix issue.
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Desired Settlement
Repair or payment for repair of wall and carpet.

Final Consumer Response

12/09/2014Problems with Product / Service
06/30/2014Problems with Product / Service
10/21/2013Problems with Product / Service

Industry Comparison| Chart

Movers, Relocation Service

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.