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Find a Location

Parks Toyota of Deland has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforParks Toyota of Deland

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers automobile sales, service and collision.

    Business Details

    Location of This Business
    1701 S Woodland Blvd, Deland, FL 32720-7917
    BBB File Opened:
    10/1/2004
    Years in Business:
    31
    Business Started:
    11/5/1992
    Business Started Locally:
    11/5/1992
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Parks Automotive Group, Inc.
    Business Management
    • Chad Pickles, General Manager
    Contact Information

    Principal

    • Chad Pickles, General Manager

    Customer Contact

    • Greg Corless, Secretary/Treasurer
    • Stephen R. Parks, President
    • Chad Pickles, General Manager
    Additional Contact Information

    Fax Numbers

    • (386) 736-0609
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I purchased the vehicle for $16,000, but upon contacting your establishment, the offer dropped to $14,000 with a $6,000 down payment over 60 months. The promised driver service was reneged, forcing me to use Uber at my expense. On arrival, the price surged to $16,999 over 72 months, with a mandatory $3,000 Parks ************* *********************** deceptively hid the actual price while pressuring me into a $2,000 warranty, threatening deal cancellation.After three hours, I got the car, assured of a full service, including Parks Plus. However, my kids developed allergies due to dog/cat hair in the supposedly sanitized car. Morning inspection revealed it wasn't cleaned despite a $3,000 payment. They demanded payment or no car. Driving over 70 M/H exposed severe shaking, indicating failed wheel alignment, guaranteed but unproven.Much to my dismay, reality struck when, after taking my kids to church at night, they began exhibiting allergy symptoms due to the presence of dog/cat hair in the supposedly sanitized car. The next morning, I inspected the vehicle only to discover that it was riddled with dog/car hair, never having been vacuumed, cleaned, or sanitized, despite having already paid an outrageous $3,000 for these services. Their audacious response was that the services were indeed completed, and I was obliged to pay or face the threat of not obtaining the car.Your financial representative, ***********************, engaged in outright deception by clandestinely concealing the actual car price while I was signing the papers. To make matters worse, he ruthlessly pressured me into buying a $2,000 warranty, threatening to cancel the deal if I dared to refuse.Resolution attempts were met with indifference. I was told to bring the car back or face driving an hour for a refund plea, highlighting *************************** scam. The bait-and-switch, broken promises, and deceptive practices are unacceptable, reflecting a lack of transparency.

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jason C

    1 star

    03/17/2024

    Buyer beware: The prices Parks Toyota of DeLand advertises online are LIES!I went in yesterday to see a car advertised at ******. The salesman, *************************, let me test drive two different cars. Throughout the experience he reiterated multiple times that he aimed to be straightforward and transparent in his pricing, and that his goal was to be within the top two percent of best prices on their vehicles. He also explained to me about the stores Parks Plus benefit package, which includes things like roadside assistance, headlight refreshing, and other little services, and that Parks Plus was included in the price of the vehicle at no extra charge.And theres the lie.When we sat down to run the numbers, the car I wanted jumped from $****** to $24,896. Taxes, tag and government fees only accounted for $1863, so where did the other $4000+ dollars come from?Parks Plus and dealer fees; thats Parks Plus is NOT included in the price of the car. Parks Toyota of DeLand tacked on an extra $2,995 PLUS a dealer fee of $1,039.90. When I asked ***** to remove Parks Plus I was told that cant be done.I went in to see a car advertised at $18,995 only to be toldafter almost two hoursthat the ACTUAL price before standard tax, tags and feeswas really $21,993.Parks Toyota of DeLand is exactly the type of dealership that gives car dealers the terrible reputation as sharks and liars so many consumers hold. They are bait-and-switch masters who make lying the basis of their sales strategy.Run fast from Parks Toyota of DeLand and find a dealership with integrity.For more horror stories, check their Yelp reviews. Its pretty obvious why the company hasnt claimed their business on there.

    Local BBB

    BBB Serving Central Florida

    BBB Reports On

    BBB reports on known marketplace practices.

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