Business ProfileforMills Air, Inc.

We moved into the home in September of 2020. We bought a new house for peace of mind so we did not have to worry about the AC and appliances. We never dreamed we would experience such an abysmal state of affairs over the course of the last three years from Mills Air. Our upstairs AC unit has repeatedly stopped working. We have had Mills Air out on warranty calls some 13-15 times. Every single person who has come out was friendly enough but they all diagnosed the unit has having something completely different wrong with the system. Several times the technician said "This is a mess. This has been wired completely wrong." I would tell them well the last person said that too and they moved things around. That happened at least three times. One of the worst things after they had come like 12 times, I had noticed that the units were the wrong size. I ASKED them why was the smaller unit upstairs when heat rises and there was far more square footage and they were like oh...well we installed it wrong. We are going to have to rip out both outside units and both inside units and swap them. In the process, they burned the carpet near the air handler and never replaced it. I have told them there is NO airflow to half the rooms upstairs every time they came. I told every technician there is probably ductwork issues. They stood on a ladder without ever going in the attic with a flashlight. What are they going to see from there? Our electric bill is 450-600$ a month in the summer and the unit constantly runs. It has never been comfortable in our house and we work at home. The AC is broken again since Friday morning. I was told they would call me Friday afternoon and they did not. They never consulted us on a time and we were out all day Saturday. So when we were out they sent a text saying they were coming. We were not available. I waited on their call and here we are Monday and it's still blazing hot in my house. This company is unbelievable . Do not use them.

"Hello Mr. *******: Mills Air appreciates the time you took to share your concerns. Our technicians have been to your property many times since you took possession in 2020, regarding your HVAC system. While there were wiring issues with the system, Mills Air performed the needed diagnostics and repairs, and we stayed diligent in providing our services under warranty each and every time. Your second level unit is covered under a manufacturer warranty for parts, but there is no labor coverage. We made you aware of this when we diagnosed and recommended that the motor on the unit should be replaced, but you declined service. The $372 labor charge is standard pricing for warranty motor replacement. We have since been out to your property, and explained that 99% of the time, once the blower motor has been replaced, everything else should be operational to acceptable standards. Our team has made this recommendation based on our professional experience. If you want to move forward with this service, we would be happy to schedule a visit to your residence. Please contact our main office directly at: 407-277-1159. Thank you."