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BBB Accredited Business since

Subco

Phone: (800) 258-3350 Fax: (559) 431-1686 653 W Fallbrook Ave Ste 101, Fresno, CA 93711 View Additional Email Addresses http://www.subco.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Subco is a magazine clearinghouse and fulfillment center. Subco does not solicit customers for magazines or other type of sales. We process magazine subscriptions submitted by independent sales agent offices nationwide. As a result, we do not handle any subscription billing. We are more than happy to help customers identify the reason for the charge or to ensure the correct billing party is contacted. The customer will be encouraged to contact the phone number that is listed next to the charge on their bank or credit card statement.
In addition, Subco partners with retailers, e-commerce websites and loyalty reward companies.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Subco meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Subco include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 337 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

337 complaints closed with BBB in last 3 years | 69 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 53
Billing/Collection Issues 29
Delivery Issues 19
Guarantee/Warranty Issues 12
Problems with Product/Service 224
Total Closed Complaints 337

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Subco
Customer Experience Total Customer Reviews
Positive Experience 13
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 13

Additional Information

BBB file opened: October 15, 2008 Business started: 01/01/2004 Business started locally: 01/01/2004 Business incorporated 01/02/2011 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kristina Gomez, General Manager Alysha Nazabal, Customer Care Manager Ms. Kelly Vucovich, President
Contact Information
Principal: Ms. Kristina Gomez, General Manager
Customer Contact: Alysha Nazabal, Customer Care Manager
Business Category

Fulfillment Services Marketing Consultants

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.