Complaint Vehicle safety guarantee Purchased a used 2011 chevy hhr at this Honda dealership in Aug 2015. The car had XXXXX miles. Now has XXXXX. I noticed a slight deficiency in the vehicles driving capability but didn't realize the severity of the issue. Went to Los Angeles on Feb 22,2016 and as soon as I got into the 405 the issue was very serious. Had a very difficult time keeping control of the vehicle. Felt like I was skiing and the car was about to spin out of control. Contacted the dealership the next day got nowhere with it now Wednesday Feb 24, 2016 spoke with the finance manager who stated all vehicles go through a safety check prior to sell. Unfortunately, the vehicles warranty expired before I purchased it and the warranty Honda offered was 90 days. The problem didn't really arise till now. As I stated I felt the issue slightly once I purchased but was not really noticeable until I got onto a roadway that had a series of bumps and potholes.
I really feel this was an issue with the vehicle prior to purchase but didn't become noticeable or severe till it was too late. If I'm purchasing a vehicle that is quoted "certified pre owned" I expect that I can trust the vehicle is safe to operate and not malfunction shortly after purchase. In this case the vehicle is not safe to operate
Desired Settlement I'd like to have my vehicle repaired to proper operating status that is safe or possible exchange to a vehicle that is in proper operating status and safe. I shouldn't have to pay out of pocket for something that was once guaranteed to be safe and falls apart not long after warranty expires
Business Response We have attempted to contact Mr. ********* multiple times to resolve his concerns. He has not, to this point, responded to our attempts to make contact. We believe he may have provided an incorrect or changed phone number.
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I received a call from a representative, ***** on 5/17 and advised to text me as my work schedule was a late schedule. He texted back saying he would contact the next day but never heard back from him after that day
Final Business Response We are attempting to reach out to Mr. ********* again to resolve the situation.
Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) **** reached out to me apologized for the delay and went above and beyond to ensure I was satisfied with the results. Thank you
Complaint payment,2012 honda is 475, with 295 goin to interest, I have bad credit,salesperson did not disclose interest rate,just tells what payments are Payments are 475 a month with 295 going to interest, I was not inform of the interest, just told what my payment was goin to be, I expected a fair deal from this dealership, I believe I got taking advantage of.the car is a 2012 honda usually payment are around 230.i want to complain because this was not a fair deal.
Desired Settlement A better finance rate, a fair deal.
Business Response I reached out to Mr. ******* to offer my services in order to see if I we could refinance his current loan at a lower rate. I was unable to do so given Mr. *******'s credit history. At the time Mr. ******* purchased the vehicle he was given the best rate available for his credit file. I will let Mr. ******* know we can try again in the future for a lower rate and that he also has the option to try with a local credit union.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.