Customer ReviewsforClawson Honda of Fresno

I purchased a 2018 Jeep Wrangler Sahara Unlimited on 7/2/2022. I went in with my own approved financing and $13500 cash down. 5 weeks later i come to find out that Clawson never submitted my auto loan and that I had to go back in and sign new contracts. My interest rate went up and 10 days later I received a letter stating clawson was canceling the contract and I had to surrender my car. I again secured financing through another lender and suffered dozens of inquires on my credit. The new lender wouldn't finalize the loan since I had Possession of the Jeep for 2 months. I have secured financing twice, both times Clawson has sabotaged it. They have made no effort or good faith gestures to resolve the issue. Instead they have bullied me, barracked my vehicle in not allowing me to leave and since have posted the vehicle I purchased and have in my possession online for sale on their website. This smells like fraud? Again, being harassed and lied to by the Finance Director Melissa C***. See before posted review with supporting documents and attached is a conversation between Melissa C*** and myself. I will also attach the 1 rescission letter I received, the 1 adverse action letter received dated 9/15/2022 for a inquiry dated 6/30/22 and a copy of my registration stating that Clawson Honda is the registered Lien Holder. Melissa C*** has continued to try and bully me into her terms when a legal contract was signed 8/11/22 after being tricked by them canceling the original purchase agreement signed 7/2/2022. My interest rate went from 8.07% up to 12.79% then I received a call from a finance manager stating he got me approved for 5.79% to find out later it was 9.79%. I will attach the voicemail as well. Doing the math from 8.07% up to 12.79% and even at 9.79% is roughly $26 more each payment totaling almost an additional $1900 for finance charges.

In response to this complaint, towards the end of this ordeal we did receive a lender approvnal predicated upon this customer verbally telling a couple of employees that he would be willing to put another $3000.00 down. When the time came for resigning the contract this customer informed us that he no longer would be willing to put the additional down payment. The final figures quoted by our finance manager were with a total of $16,500.00 down. It is true that the 5.79% was quoted by our finance manager but upon recognizing his error, this customer was immediately contacted. This customer acknowledged the error. Our finance team then tried to obtain an exception concerning the approval, because of the $3000,00 less down and also because the rate was now the main issue. The lender declined our request for lowering the rate with the lower down payment. Our efforts were exhausted at this point. The customer was demanding that we finance him in-house. We went the distance with this customer despite his belligerent behavior towards several of our employees and also making a scene on the showroom floor. Cooperation is a two-way street. At one point, he told our Finance Director, "Do you job!" In conclusion, we were not responsible for all the credit inquiries. In the course of obtaining his own financing the customer racked up a fair share of his inquiries. In summary, we are glad this customer was able to obtain his own financing. We were extremely close to repossessing our vehicle. Going forward, and for all the aggravation we experienced, we feel it would be best if this customer do business elsewhere.

In response to this complaint. Towards the end of this ordeal we did receive a lender approval predicated upon this customer verbally telling our finance team that he would be willing to put another $3000.00 down. When the time came for resigning the contract this customer informed us that he no longer would be willing to supply us with the additional down payment. The final figures quoted by our finance manger were with a new total of $16,500.00 down payment. It is true that the 5.79% was misquoted by our finance manager, but upon recognizing this error this customer was immediately contacted. This customer acknowledged the error. Our finance team then tried to obtain an exception concerning the approval because of the $3000.00 less down and also because the rate was now the main issue. The lender declined our request for lowering the rate with the lower down payment. Our efforts were exhausted at this point. The customer was demanding that we finance him in-house. We went the distance with this customer despite his belligerent behavior towards several of our employees and also for making a scene on the showroom floor. Cooperation is a two-way street. At one point, he told our Finance Direct, "Do you job!" In summary, we were not responsible for all the credit inquiries. In the course of obtaining his own financing the customer racked up a fair share of his inquiries. We are glad this customer was able to obtain his own financing. We were extremely close to repossessing our vehicle. Going forward, and for all the aggravation we experienced, we feel it would be best if this customer do business elsewhere.

I just bought a car here recently and everything was okay. The paperwork, everything went well, smoothly (or so I thought). To be honest, I wasn't expecting much at all due to stories I've heard, but it was the salesperson who claim they would fill in the gas tank, clean it, detail the car, etc. In the end, when I was halfway home, we realize no gas was filled in at all. It was the same as when we test drove it. I mean if the lady didn't make empty claims that they were gonna do it when they clearly weren't gonna do, then don't say it. PERIOD. It raises questions as to what other empty promises they gave. Secondly, the one key I was given does not open the door. I'm a little upset, but it was my fault for thinking everything would work considering it was from a dealership, I was wrong. UPDATE: I thought everything went smoothly regarding paperwork, apparently not. A whole week later, they were bombing me with calls and texts. They forgot they needed my SSN. I was still upset that they didn't tell me about the previous issues of the car that I wasn't willing to go in (as to be honest it would be a waste of my time.) I told them to come get it at my house and they did as I wasn't comfortable giving it over the phone or internet. Now with my key issue, I spoke with Matt Roberts who called me on 11/24 (Wednesday) regarding the key issue with my car and he said it can be easily fixed and will reach out Monday (11/29). He NEVER did. I believe on a Dec 1, Louis (from service department) reach out regarding the issue. I spoke to her and apparently the 'key guy' doesn't work weekends so I had to rearrange my schedule and even requested a day off just for this purpose of going in. The appointment was set for 12/9 @ 9AM. I wasted my time getting up, getting ready, and taking the day off as when I got in my car I called to confirm my appointment as I faced many BS from past dealerships (Michael Toyota). Louis answered and apparently said that my appointment was tomorrow 12/10. I deny and confirm that I made the appointment for this morning. LONG PAUSEE~ I then disregard it as I was frustrated and just want to know the process of how the key was gonna be fixed. She immediately said there was a glitch and then put me on hold for 3 minutes. She came back saying that the "key guy" wasn't gonna be in until 3PM and if he comes in earlier she will call me or we will probably have to RESCHEDULE. The APPT time and date that was set a week before was for NOTHING and I didn't even get an apology... What's the point of making an appointment? Why wasn't I told of this before? I understand, they are probably giving me a hard time as I wasn't willing to go in and give them my SSN, but understand that that was their mistake and I wasn't gonna waste my time to go across town just to give them something that they FORGOT! I'm probably not gonna go in if she calls me back. I do NOT like or appreciate my time being wasted. Not only that, if she made the mistake of wasting my time today, I know I will probably face more crap later if I do go in. Time for business is money, but so is my time. Also, keep in mind, I didn't ask for their free charity, they were the ones who reached out and offered they can fix it and make it right just so I change my reviews. If the finance lady, Debra can forget my personal information and mess up, imagine what kind of thing they can do and mess up with your personal information? FIND SOMETHING BETTER ELSEWHERE! I learn one thing from this experience, don't ever give them what they need because afterward, they will disregard you. OVERVIEW: 1) Key does not open the door (literally) 2) They messed up with paperwork 3)Wasted my time as the appointment is basically useless/ineffective (Louis stated I can just do a walk-in and drop off my car, so what is the point of my making an appointment ahead of time??!) It is truly funny and terrifying how this business works.)

In response to ID: ******. Our customer many not have received an apology last December, but one is in order now. In hindsight, we created an unnecessary, and frustrating set of circumstances for our customer. We experienced a plethora of logistical issues in our attempts to help. From our finance department to our attempts in coordinating set appointments, it all turned out to be a total mess. The proper documentation was submitted immediately upon hearing our customer's complaint. The events which followed we apologize for. The locksmith we intended to use during this time we terminated. We invite our customer to reach out to our Relationship Director @ ###-###-####. He would like to extend an olive branch and make this situation right. Thank you.