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Business Profile

Electric Companies

ENWIN Utilities Ltd.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Steena P

    Date: 11/11/2024

    Coming from ******* ****** ******** and surrounding of many *******'s areas I have dealt with many Hydro companies as well as water companies. This one is probably the worst in ******* how dare they combine the two every time you pay they take the money and put it towards the one that they can't cut off so in the winter time when they can't cut off your hydro they turn off your water and in the summertime they turn off your electricity and leave your water they played God I literally just paid these people $500 a few weeks ago

    ENWIN Utilities Ltd.

    Date: 25/11/2024

    Thank you for sharing your feedback. We understand your frustration regarding the payment allocation process. As a regulated utility provider, we must follow the ********************'s established guidelines for payment processing when multiple utility types appear on a combined bill (the utilities referenced do not have combined bills for these same services).

    We want to clarify that while customers receive a combined bill, there are options available to manage utility payments separately. Our customer service team has since connected with you to explain these options in detail and provide guidance on how to direct your payments effectively. Should any customers have questions about their billing or payment options, we encourage them to contact our customer service team for personalized assistance. Thank you for allowing us to address your concerns and explain our regulatory obligations.

ENWIN Utilities Ltd. is NOT a BBB Accredited Business.

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