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Business Profile

Electric Companies

ENWIN Utilities Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 29/2023 Enwin decided to change power lines within my neighborhood without giving any warning, in turn cuts the power to my house and kills my TV. I filed a claim and thought I would get a response within a month. 6 months later and they still have not even contacted me to discuss further. I can not believe the way a company that controls so many necessary utilities is allowed to get away with things of this nature, it's not right. If I was not to pay my bill, they would cut of my power and water so quickly, but they break a tv which I have not even owned for 3 yrs, and feel that no response after 6 months is the appropriate action.

    Business Response

    Date: 13/06/2024

    ENWIN became aware of this customer's complaint through the **********************'s communication on June 4,2024.  After receiving the complaint,ENWIN investigated the history of the insurance claim and recognized that the specific claim was erroneously unprocessed. After determining that was the case, ENWIN immediately sent the claim into the insurer for adjudication.  ENWIN has confirmation from the insurer that this specific claim will be expedited and active communication about the status of the claim will be communicated with ENWIN and the claimant.

    ENWIN attempted to contact **************** several times after becoming aware of the issue and eventually was able to connect directly with him.  Once ENWIN contacted ****************, ENWIN apologized for the error and delay.  ENWIN has provided **************** with a direct contact phone number with a dedicated ENWIN staff member who can assist during this process.  **************** did graciously accept the apology provided to him and ENWIN continues to commit to work through this process to ensure the situation is resolved.

    ENWIN is committed to a high level of customer service and believes this is an isolated incident.  ENWIN will however review the insurance process and all active claims to ensure that the appropriate level of customer service is maintained and provided to customers.

ENWIN Utilities Ltd. is NOT a BBB Accredited Business.

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