Business Profile

Event Ticket Sales

Live Nation Canada, Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Live Nation Canada, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

421 total complaints in the last 3 years.
182 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:21/07/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July I purchased ******** tickets off of the ticketmaster app using my phone, as the purchase was being finalized the app informed me that the tickets I was trying to purchase were no longer available. However my account was still charged for the value of both tickets amounting a total of $1,455.90

I have requested a refund numerous times through the help phone and explained the issue, however have never been given a clear or thorough answer as to why my refund is either ineligible or why my tickets were never provided. I am escalating the issue to small claims court for a refund this year.
Business Response
Date: 21/07/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We are sorry to hear of the trouble regarding your attempted purchase for ******** tickets. Our records show an attempt to purchase tickets on order ********************* in the amount of $1,455.90; however, the charge was refunded right after the charge on July 12, 2025. If you are showing a charge, it will drop off as we did void the order. Typically, a financial institution will hold the charge for 7-10 business days, but it will drop off.
Sincerely,
******** **
Consumer Support

Customer Answer
Date: 23/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *******
Initial Complaint
Date:30/06/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased four tickets on Ticketmaster on June 27, 2025, for what was advertised as ******* ****’* event at the **** ***** Event Centre in Calgary on July 9, 2025. The flyer for this event stated tickets would go on sale through Ticketmaster on June 27.

When I searched for “******* ****” on Ticketmaster, the search results displayed an event at the same venue and city, which appeared to match the advertised concert. I purchased four tickets for a total of $290. Later, I learned that this was not ******* ****’s event, but a different artist entirely, which was misleading because it was presented under the same venue and similar date. Additionally, I have now found out that ******* ****’s concert in Calgary is not happening at all.

I believe Ticketmaster’s search results misled me by grouping the wrong event under my artist search, and this amounts to deceptive business practice.

I have contacted Ticketmaster customer service on June 27 within an hour of purchase but have not been offered a satisfactory solution.
Business Response
Date: 30/06/2025
Hello ******,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, ************. Regretfully, we cannot assist you with a refund on this order as the event organizers have denied the refund request.
Our check out process has multiple steps that provides you with the event name, date/time and venue, and selection of seats for the order you are placing at the time of the purchase.
Looking further into the information of the event and the screenshots you provided, the event is ongoing for ******* **** & ******* for August 16, 2025 at the **** ***** Event Centre. The website also shows the event correctly for the August 16th date.
You have the option to either transfer or list the tickets for resale.
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** **
Consumer Support Team

Customer Answer
Date: 30/06/2025

Complaint: ********

I am rejecting this response because:

Dear Ticketmaster Support,

Thank you for your previous response. I must respectfully request that this issue be escalated.

On June 27, I attempted to purchase tickets for ******* **** at the **** ***** Event Centre, based on the advertised on-sale date and location. However, Ticketmaster’s search did not display the correct event at all on June 27. Instead, it displayed another event at the same venue and city, which appeared in place of the ******* **** concert.

* **** ******** *********** **** ******** ******* ***** ** **** ** ******* **** the ******* **** event was not listed on Ticketmaster at the announced sale date, making it impossible to purchase the correct tickets. The next day (June 28), the correct listing for ******* **** appeared, but by then I had already purchased tickets for a different event because of how Ticketmaster’s search results were presented.

This is a platform issue, not a consumer error, and I believe Ticketmaster bears responsibility for listing and search result accuracy. I am requesting this be reviewed by a senior resolution or compliance team, as the standard event organizer refund policy does not apply in this misrepresentation scenario.

Please escalate this matter. I am also preparing to file a formal complaint with the BBB and to explore a credit card chargeback if no resolution is offered.

Thank you for your prompt attention.

Sincerely,

****** ****
Business Response
Date: 09/07/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We show a full refund has been issued to order #************. Please allow 5-7 business days for the funds to reflect your original method of payment used.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Consumer Support Team
Customer Answer
Date: 11/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:23/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Ticketmaster regarding a fraudulent charge on deceased mother ****** ** ******. There has been no response. Any money due is to be remitted to me, ***** ** ** *******. *** ************
Business Response
Date: 26/06/2025
Hello,

I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
We would need more information regarding the unauthorized charge you are referring to. Please provide us the date of the charge and the amount in order to further investigate. The email you provided is not linked to an account, please provide us with an email or phone number you may be reached to.
If possible, please provide a screen shot of the statement showing the Ticketmaster charge.
Thank you for the opportunity to respond and address your concerns

Sincerely
******** **
Consumer Support Team
Initial Complaint
Date:20/06/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction
February 5, 2025

The amount of money you paid the business
$ 2,006.10

What the business committed to provide you
Two ******-Presale tickets for *** ******* ***** ***** *** **** **** **** ******* ***** *** **** **** at the presale price shown at checkout.

What the nature of the dispute is
Ticketmaster’s checkout page showed a roughly $1000 per-ticket presale price with no warning that dynamic-pricing markup could apply or that the price might drop. Later, I saw the identical seats offered publicly for $420 each. The undisclosed markup constitutes misleading representation, and I did not receive the service I reasonably expected to pay for.

Whether or not the business has tried to resolve the problem
I contacted Ticketmaster customer support immediately after noticing the discrepancy and requested a full refund of the excess amount. They refused and cited a “no refunds” policy without explaining why they hid dynamic pricing from me at checkout.

If the issue involves advertising, when and where the ad was seen or heard
I saw and purchased the tickets on Ticketmaster’s website during the ****** Presale on February 5 2025. The presale offer was promoted via email from Ticketmaster and on their homepage; nowhere on the checkout screen or in the confirmation email was any dynamic-pricing warning displayed.
Business Response
Date: 20/06/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related order ********/TOR. Unfortunately, we are unable to offer any courtesy refunds or partial credits. The purchase price/total was agreed upon multiple times prior to completing the purchase. Per our purchase policy: All sales are final and refunds are only allowed in limited circumstances. Before purchasing tickets, carefully review your event and seat selection. We sell tickets on behalf of Event Organizers, which means we do not set the ticket prices or determine seating locations. Event Organizers typically set the face price of their tickets. We may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price.
Please review the Ticketmaster purchase policy, linked below:
*************************95505-Purchase-Policy

Thank you for the opportunity to respond and address your concerns.
Sincerely
**** **
Consumer Support Team
Initial Complaint
Date:20/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought 2 tickets to a ***** concert for a Monday at 7pm. After buying them I realized I wouldn’t be able to go due to back pain. I transferred one of the tickets and I’d like a refund for mine.
Business Response
Date: 20/06/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Apologies for any inconvenience you may have
experienced. Ticketmaster is contracted to sell tickets on behalf of the
Event Organizers who sets the rules for refunds. Unfortunately, the Event
Organizer for this event is not authorizing us to issue refunds. For these
reasons we cannot refund your order.

I see that the options to transfer or sell your tickets for order #************
are available. If you'd rather do this, select either Transfer Tickets or Sell
Tickets from your order and follow the on-screen steps.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
Consumer Support Team
Initial Complaint
Date:18/06/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 tickets for The ****** concert at Vancouver, BC through Ticketmaster for the July 16 concert. I paid approximately $1100 in total for all. At the time of purchase, this was the listed price - but since then, prices for the same section have dropped significantly. Unfortunately, I can no longer attend the event and contacted Ticketmaster to ask for a refund or even a credit/exchange. I was told that no refund is possible and was only offered the option to resell the tickets through their platform. This forces customers to accept losses with no other resolution, even when the event is weeks away. This has happened to me multiple times in the past with Ticketmaster, and their lack of support and flexibility continues to disappoint. There should be better consumer protection, especially when ticket values drop sharply or plans change well ahead of time. I am requesting a full refund of the tickets. I hope Ticketmaster will take this complaint seriously and offer a fair resolution.
Business Response
Date: 18/06/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related orders ********/VAN and ********/VAN. Unfortunately, we are unable to assist with courtesy refunds in this instance.
Per our purchase policy, All sales are final and refunds are only allowed in limited circumstances. Before purchasing tickets, carefully review your event and seat selection. We may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price. We sell tickets on behalf of Event Organizers, which means we do not set the ticket prices or determine seating locations. Event Organizers typically set the face price of their tickets.
Please review the Ticketmaster Purchase Policy, which terms you agreed to, upon completing your purchases, linked below:
*****************************************************************************

Thank you for the opportunity to respond and address your concerns.
Sincerely
**** **
Consumer Support Team

Customer Answer
Date: 18/06/2025

Complaint: ********

I am rejecting this response because:

On behalf before my little sister- 18 yrs- purchased then being a bug fan. And we have an family emergency that we just cannot attend and desperately need the money back. I understand as you said but please if there is any chance at all please because my sister made this mistake and did this ina rush and now we cannot afford it. Please

Sincerely,

******* ********
Business Response
Date: 20/06/2025
Hello,
We are in receipt of your response regarding the complaint that was submitted to the Better Business Bureau.
We are sorry to hear that you are unable to attend your event. Unfortunately, we are unable to offer courtesy refunds. Refund policies are set by the individual Event Organizer, and your request has been denied. Our role is to facilitate ticket sales, and we must adhere to the policies established by the Event Organizer who is not allowing us to process refunds for this event.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******** **
Consumer Support
Initial Complaint
Date:25/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction:
April 24, 2025 at 8:20 AM

The amount of money you paid the business:
CAD $235.04

What the business committed to provide you:
Ticket(s) for the ******* ***** concert in Kamloops.

What the nature of the dispute is:
The business misled me into purchasing tickets for a ********** event, not the ******* ***** concert I intended to purchase tickets for. Despite contacting their customer service and explaining the issue, no resolution has been provided.

Whether or not the business has tried to resolve the problem:
No, the business has not tried to resolve the problem. I reached out to Ticketmaster customer support but received no satisfactory response. I was informed that the website was updated and I could no longer retrieve the previous information, complicating the situation further.

If the issue involves advertising, when and where the ad was seen or heard:
The issue does not involve a specific advertisement; however, the misleading nature of the event listing on the website caused the confusion.
Business Response
Date: 25/04/2025
Hello ********,
Thank you for bringing your concerns to our attention. I have reviewed this complaint and the related order, ************. I do apologize about the issue with your purchase. I have reached out to our event organizers and they approved a courtesy refund. Your order has been canceled and refunded for the amount of $233.60. This will go back to the credit card used for the purchase. The funds will be reflected in account in 5-7 business days.
Thank you for the opportunity to respond and address your concerns.
Sincerely
****** **
Consumer Support Team
Customer Answer
Date: 26/04/2025
Good evening, ***.
Thank you for your follow-up regarding my complaint against Live Nation Canada, Inc.
I have reviewed the business' response and I find it fair and satisfactory. The resolution aligns with my principles, and I appreciate the company's willingness to take responsibility and issue a refund in a timely manner.
Please consider this matter resolved from my side. Thank you to the BBB for facilitating this process.
Sincerely,
******** *****
Initial Complaint
Date:24/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept 18, 2024 I purchased tickets to a concert taking place in Buffalo, New York on March 16, 2025. I paid USD $126.20 for said tickets
On March 15, 2025 I sold those tickets through the TicketMaster website for US$156.40.
I have supplied US bank account information to TicketMaster but they have not been able to verify the account and are offering no solution to this issue.
I have been in contact with customer service many times now and they keep telling me to input the same bank information again and again
I have contacted my bank and they are not blocking any payments or verification from TicketMaster
I would simply like them to send me a cheque, or pay me via some other method, the money that I am owed for the sale of these tickets
Business Response
Date: 24/04/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
I have reviewed this complaint and the related listing *********. We will have a check for your sale proceeds in the amount of $156.40 issued and mailed to your address:
****** ******
** ****** *** *
********* ** *** ***
The process for your check to issued and mailed usually takes up to 8-12 weeks.

Thank you for the opportunity to respond and address your concerns.
Sincerely
**** **
Consumer Support Team

Customer Answer
Date: 24/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept to have a check for my sale proceeds in the amount of $156.40 issued and mailed to my address:
****** ******
** ****** *** *
********* ** *** ****

Sincerely,

****** ******
Initial Complaint
Date:14/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**Refund Dispute Request**
On February 27, 2024, I purchased tickets for a live event through Ticketmaster totaling $420. Unfortunately, the business failed to announce a subsequent second show prior to my purchase, leading me to secure seats hastily under the impression that only one performance was available. The rushed transaction resulted in unsatisfactory seating at an unfavorable price. When the second show was later announced, I purchased better-priced seats for that date and promptly requested a refund for the original order. Despite clear communication explaining the duplicate purchase and the lack of prior notice about the additional show, Ticketmaster has refused to issue a refund or offer any resolution. This oversight by the business has caused unnecessary financial strain, and I respectfully insist on a full refund of $420 for the initial transaction. I urge Ticketmaster to reconsider this matter and respond within [X business days] to resolve this dispute fairly.
Business Response
Date: 14/04/2025
Hello,
We are in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Primary tickets sold on Ticketmaster are owned by our clients (venues, sports teams, or other event promoters) who determine the number of tickets to be sold, set the face value price, as well as determine the date that tickets will go on sale.

The Event Organizer has priced these tickets according to their market value. Availability and pricing are subject to change based on demand. Ticketmaster does not contribute in any way to how ticket prices are determined.

Ticketmaster is contracted to sell tickets on behalf of the event organizers. You agree to the terms and conditions when making your purchase. For these reasons we cannot refund your order. If you are unable to attend this event, we recommend attempting to resell to recoup the funds, or transferring them to a friend/family member.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
******** **
Consumer Support
Initial Complaint
Date:11/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,

I am writing to file a complaint against Ticketmaster Canada regarding a duplicate ticket purchase caused by a technical issue on their platform, and their subsequent refusal to provide a refund.
On February 27, 2025, I placed an order for tickets using my primary account (**********************). However, after completing the transaction, I did not receive any confirmation, and the tickets did not appear in my account. I waited for over an hour with no update. Believing the order had failed, I used a different account my wife’s account(***********************) to purchase two more tickets for the same event.
Later, I discovered that the initial order had actually gone through successfully, resulting in a duplicate purchase.
I contacted Ticketmaster and explained the situation, but they have refused to issue a refund for the second order, even though the duplication occurred due to a system error on their part. I find this response unreasonable and unfair.
I am requesting the assistance of the BBB in contacting Ticketmaster to help resolve this matter. I am simply asking for a refund for the second order, which was clearly made in error under misleading technical circumstances.
Here are the details for both orders:
• First Order (first account ):
Order Number: ************
Date of Purchase: February 27 2025
Amount: $ 1989.60
• Second Order (second account ):
Order Number: ************
Date of Purchase: February 27 2025
Amount: $ 1989.60
•Date of Incident: February 27, 2025
•Issue: Duplicate ticket purchases due to technical error, refund refused by Ticketmaster

I am happy to provide any additional information or documentation needed.

Thank you for your attention and assistance.

********** ******** **** *** *********

**** ** *** ****** * ******** **** *** *** ** ******* ** *** ********* ******** ** *** ** ********* ********
*** ***** *** ***** ********* ** *** * ****** ******* ** ** **** **** ** *** ** ** ***** ** **** *** ********
*** ** ****** *** *********** ****** *** ***** **** ************ *** ** ****** ********* ** *** ****** *** ** *** ********* *******
Business Response
Date: 11/04/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Apologies for any inconvenience you may have experienced. There were no
reported technical issues during the onsales day. During sought-after shows, slight delays are expected due to the sheer volume of
transactions happening at the same time. It may not be instantaneous that the
tickets be reflected in your account. Furthermore, there was a more than 1 hour lapse in between the 2 transactions and under 2 separate accounts. With majority of the local banks,
notification alerts will be sent to the user to inform them when a credit card
transaction has been performed, and we did not detect a failed payment on the
first transaction.
Ticketmaster is contracted to sell tickets on behalf of the event organizers who sets the rules for refunds. Unfortunately, the Event Organizer for this event is not authorizing us to issue refunds. For these reasons we cannot refund your order.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
**** **
Consumer Support Team
Customer Answer
Date: 11/04/2025

Complaint: ********

Can you proof there is no system issue during the time being,
When we are doing the purchase, there are no SMS from bank requesting for payment, It maybe yes for you did not detect failure payment from your system, but from us, because we did not see any SMS notification from bank, we already can assume failure or something wrong with the system.
And 1 hour wait is I have to line up with my wife's account and Re-purchase the ticket, because we assumed the ticket purchase was failed.
For your last comment (Ticketmaster is contracted to sell tickets on behalf of the event organizers who sets the rules for refunds. Unfortunately, the Event Organizer for this event is not authorizing us to issue refunds. For these reasons we cannot refund your order.)
That is not true, because my friend actually same issue with me during purchase, we both using *** credit card and two different account, and she got refunded by ******** **
I don't understand why you not able to refund, I do have duplicate set of ticket, what am I going to do with the ticket now?

Sincerely,

**** **
Business Response
Date: 11/04/2025
Hello,
I am in receipt of your recent complaint submitted to the Better Business Bureau. Thank you for bringing your concerns to our attention.
Unfortunately, your orders do not meet our duplicate order guidelines. Refund requests are on a case by case basis and are not guaranteed. I see that the options to transfer or sell your tickets are available. If you'd rather do this, select either Transfer Tickets or Sell Tickets from your order and follow the on-screen steps.
Thank you for the opportunity to respond and address your concerns.
Sincerely,
**** **
Consumer Support Team
Customer Answer
Date: 14/04/2025

Complaint: ********

I am rejecting this response because:
During the purchase, I did not receive SMS from the Bank, and for my understanding, We (The ***** **** Fans group from Toronto) also have same issue during the purchase that cause they purchase extra ticket on the same day.
And when we try to contact Ticketmaster, they didn't refuse to admit they have issue on the system, and did refund to most of the duplicate purchase for Jul 22 ticket.
Please reconsider to refund my ticket for this order.

Sincerely,

**** **
Business Response
Date: 14/04/2025
Hello,
We are in receipt of your response regarding the complaint that was submitted to the Better Business Bureau.
As previously advised, we are unable to refund your order. Refunds are generally only offered if an event is postponed or canceled, or there is a major event change. Policies set forth by the event provider generally prevent us from issuing refunds. If you are unable to attend this event, we recommend attempting to resell to recoup the funds, or transferring them to a friend/family member, and it appears that the tickets on order ************ no longer belong to you as they have already been transferred to someone else.
Sincerely,
******** **
Consumer Support

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Live Nation Canada, Inc is NOT a BBB Accredited Business.