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Business Profile

Cannabis

Spectrum Therapeutics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/2-18th placed order and pay...the parcel has not been,,,the staff has told me untruths that is in the mail today makes 7 days ...it should sent by now...this product is for health purposes a order of my doctor...this is for pain,,,i am in pain and this medical product is what works I have had 6 opto install

  • Initial Complaint

    Date:18/11/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been making purchases from Specturm ******** for many years, as I am a medicinal use patient. I have had adverse reactions to some products they sell. This has happened me once in the past, where I was refunded. I would like refund on my last two orders. Thank you and have a great day.

    Customer Answer

    Date: 28/11/2024

    The complaint was resolved today. This case can be shut. Thank you. 

  • Initial Complaint

    Date:05/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has sent now 5 bottles where product has come leaking or unsealed and tries to make it seems like it's my fault and makes me jump thru hoops to correct it. Each time they tell me to give the product to my autistic son even tho it's not sealed. I them have to repeatedly call because they never have a supervisor or anyone that can deal with problems working.

  • Initial Complaint

    Date:15/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spectrum Therapeutics is intentionally and strategically omitting their customer care contact number from ****** searches to pressure patients to interact with their online support through their website in an online chat. Deceptive and disgraceful way of cutting overhead costs to push savings to board members and stakeholders.

Spectrum Therapeutics is NOT a BBB Accredited Business.

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