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Business Profile

Security System Monitors

TELUS Home Security

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TELUS Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see

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TELUS Home Security has 28 locations, listed below.

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    Customer Review Ratings

    1

    Average of 48 Customer Reviews

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    Review Details

    • david g

      Date: 28/05/2024

      * ** ****** *** ***** **** ******* ** **** *. Telus bought my alarm company. My monitoring services at the old alarm company were not working before Telus bought it. I have been being charged a monthly monitoring fee by telus for a service I am not getting (because it was broken before Telus even came on the scene). I am currently on my 4th call with Telus customer service. I cannot seem to cancel my account with them, that I never agreed to in the first place, and for which I am getting no benefit. I have never had such bad/inconsistent customer service.

    • mark m

      Date: 22/03/2024

      I had an alarm with ****** Alarms. Telus bought them, my account was transferred. It was a nightmare getting it cancelled. I signed up with ******* ********, no problem until a few months later Telus bought them. Apparently my account was transferred without my permission, I seem to have a telus account and tried cancelling it but 45 minutes on hold and they say I need to speak with another department, and it hangs up on me. Another 40 minutes on hold, and they say they can't cancel it and I have to call back. They waste hours of my time, for something I didn't sign up for, with a company I do not want to deal with, and refuse to cancel my account even though I do not have any contract or agreement with them.

    • Tahira M

      Date: 10/01/2024

      * **** **** **** *** *** *** **** **** ***** ***** **** **** **** **** ***** My carbon monoxide detector started beeping. They sent a carbon monoxide monitoring device as mine had expired, i installed it and worked for 45 days.. I paid for the device.
      It started beeping again. I called them and they tried to fix it remotely, it didn’t work. They had another 5 week to send out a technician. There was no mention of a fee, so I asked they said no charge. The technician came home said it was a sensor problem. I asked again any charge he said no. There was no work slip provided. Nothing. I get a bill for 350$ service fee. Apparently i should have known there world be a fee. How when i was told twice there would be no fee. No informed consent before and no work order after.
      Now i get text messages saying please install the device sent to you. There is no device. I haven’t ordered anything. ** **** ***** **** *********** They have no order, no customer service *** **** **** ** **** **** **** *** ****** **** **** **** **** ******** You cant complain, as it doesn’t not fall under mobility. ** *** ****** ******* **** ** ************** *** **** ********** 

    • Azhar Q

      Date: 26/12/2023

      I received an email from the collection agency stating that I owe money for unpaid Tellus bills. However, this is incorrect as they have mistakenly generated a bill in my name. I have an account with Tellus for home security and have been consistently paying my monthly bills on time, without ever missing a payment.
      But I am unsure about certain charges on my account statement. I am willing to pay any charges that are legitimate and belong to me, but I would like clarification on these specific charges. If there is a significant
      accumulation of charges that I am unaware of, it raises questions
      because I have been faithfully making my payments, and I only have one account with TELUS. Could you please provide me with a breakdown and justification for these charges?
      Thank you and best regards.

    • josephine d

      Date: 08/12/2023

      ******* **** **** * *****
      Telus bought ADT, so both parties are at fault.
      Had a security system put in place, and since day one, multiple technician visits, endless calls to Telus/ADT, the problem remains unresolved. Caused enormous agony as they sent invoices for technician's visits when these people did not know what they were doing. Why? Horrendous service, and after 1.5 years, this situation is still ongoing. Cannot reach anyone who can resolve the problem (replace a defective camera). Have been given the runaround. Thousands of dollars, and defective merchandise. Unacceptable. Horrible app and every time we encounter a power outage, I need to go on site to readjust the settings on the NVR.

    • Sean E

      Date: 25/10/2023

      ****** **** I have never seen a company or business so poorly run. They get everything wrong.
      Signed up with it when it was ADT and things were rather decent, then ***** bought them in 2019 and ever since it's been a downhill road **** ****.
      The techs have no clue, *** *************** **** *** ***********. The call center cannot process a simple tech issue. The communication between the call center and techs is zero. Often the techs shows without the right equipment and then leave. Then you have to start the process all over again. The techs can also make your problem worse - one sensor wasn't working the tech make my whole system stop working. Be prepared to be on the phone 2-3 hours at a time multiple times until one day your issue may be resolved.

    • Eny R

      Date: 11/09/2023

      September 2023
      TELUS ADT Canada is TERRIBLE. Dysfunctional. Ex. Setting alarm by my mobile when departing: most times alarm is NOT on.
      I have had technicians come to the home numerous times. When technicians spoke on phone, the wait time is overly lengthy, spoke with various technicians, & 1 to 2 hours wasted time on phone with technician most of whom are in Asia, NOT Canada, the problem is not resolved. Waste of money. Waste of time. Use as anorher Home Security provider!!!
      I called today and no one answered the call. This happens each time I phone lately. The recorded message repeats in a loop. ?? I even tried option 1 which means that the Alarm has been triggered: even then no one answered my call!!! ??
      Phone calls are not picked up.
      There is ALWAYS something wrong with the system. ALWAYS notifications of at least 2 to 3 problems with the system.
      ADT was GREAT prior to TELUS takeover. Will NOT renew. Waiting for contract to end.
      DO NOT RECOMMEND. ??
      I need security.
      I have excellent neighbours & we watch each others property. This is far better 'security' than TELUS ADT which is utterly useless.
      Do NOT waste your money on TELUS ADT Home Security!!
      **** * Calgary, Alberta, Canada

    • Christine H

      Date: 17/06/2023

      I have been waiting for someone to help my elderly mother with her alarm system. Nobody called her to set-up a service appointment as promised by the customer service rep. When I called to ask why? They said her system is outdated. I asked to speak with a manager and made the request. Of course nobody called me and I am still waiting for someone to call to help figure things out. Meanwhile, my mom is still getting charged with an alarm system that doesn’t work and which hasn’t worked in a little while. When the alarm rang once and the police had to go to her house, nobody even called to check up on her from the company! No help whatsoever from this company or follow-up. I am so disappointed!

    • Jason C

      Date: 11/05/2023

      Beware. ADT was good before transitioning to *****. Despite suspending monitoring during a home reno they resumed billing me for monitoring at an empty location without active security. Would not return funds and then attempted to ****** payment to cancel services. Will be looking for another provider *** **** ****** ******* ***** **** *******

    • Jody S

      Date: 19/04/2023

      ***** ******** ******** Complete run around when equipment breaks down before contract up.

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