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Business Profile

Security System Monitors

TELUS Home Security

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

This profile includes reviews for TELUS Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see

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TELUS Home Security has 28 locations, listed below.

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    Customer Review Ratings

    1

    Average of 48 Customer Reviews

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    Review Details

    • TERRY M

      Date: 11/03/2025

      Our wireless smoke alarm started to chirp loudly. I suggested to Telus ADT support maybe it's the batteries. There reply was to charge $ 195.00 to come out. In the end they removed the $ 195.00 charge, suggested an upgrade but the technician never showed up to do the upgrade. When this problem occurred I had to go through Telus customer service, Telus support and then Telus upgrade. 3 different divisions and how many people and how long on the phone???. ** ********** ** ** **** **** **** ***** ****

    • Tony C

      Date: 08/03/2025

      Very poor customer service. Breaking promises. No follow ups. Extra chargers even after discussion. Month of phones calls to only get attitude and find out on calls appointments cancelled without contact.

    • Corrine J

      Date: 06/03/2025

      ***** ********
      I was previously with ****** before Telus bought them out.
      Everything was fine, until I moved...
      Next thing I know, they locked me into a 2 year contract without my consent.
      Expected to pay $1400 or reinstate services.
      * ***** * ********* **** ***** ********* ******* *** * ******** **** *****

    • Jon S

      Date: 21/02/2025

      Telus sent me a home security system i never wanted on a promotion. I paid $200 and never hooked it up. After alot of back and forth i owe collections $1200 now. ***** ** ********

    • Norma W

      Date: 17/02/2025

      *** * ********* ******** An agent cancelled my monitoring service without my knowledge because I was not interested in upgrading my system which, incidentally, is only 8 years old and was working well. When my statements indicated I had a credit, I called for an explanation . I was furious to find out my monitoring service had been cancelled. I receive a reduction on my property insurance because I have a security system that is being monitored. This company is all about upselling and does not care about customer service/satisfaction.
      *****

    • John G

      Date: 08/02/2025

      Bad system markets as "advanced." Terrible to Zero customer support once they have your money. No automated billing. **** ****. ** *** *** ***** ******* They're over priced and they under deliver.

    • Vincent O

      Date: 24/01/2025

      Staff are not sincere I was **** to severally they keep charging me for service not rendered. They refused to cancel my service. I moved to a new apartment and they did not install my service and every month since November they send a bill. I calIed severally for a tech to come and install but no one came. I need help in getting to the right person in Telus smart home security. This is so painful.

    • kelly s

      Date: 06/01/2025

      ***** *** *****
      Telus set new procedure for cancellation. it need owner to visit store to verify id before cancellation. no company has the procedure like telus. ** ****** just make the cancellation procedure complecated to reduce cancel rate.
      morover there tech support *****. no one pick the phone call. every time u call. waiting time is more than 1 hour. u need to leave ur number to wait for a call back. mostly no call back.

    • David L

      Date: 05/12/2024

      telus updated our alarm system on October 16,2024 and failed to install a garage motion detector which was in the contract. In addition several other motion detectors they serviced have been activating at random when they should be idle preventing us from using the away alarm setting.
      We have contacted telus numerous times requesting a technician to repair the problem and complete the contract. We have been told repeatedly a tech will be scheduled then never hear back! We are very frustrated and even spoke with a manager to complain and got nowhere.
      we are now looking at cancelling our contract and would never recommend this company to anyone!

    • Rinku S

      Date: 22/11/2024

      ***** home security,had the best plan but there was a break in with no alarms working or motion sensors or glass shattering works.

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