Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased and had a new AC unit installed back then on July 30 2022. 2 weeks ago we noticed the unit wasn’t working and freezing up so it has a leak. Contacted them on Monday 23rd and was told someone will call back, no one did. Called back same day and same response. Called Tuesday and was told all techs are busy someone will call me. Called Wednesday and same thing, Thursday finally was told someone would call me back. After days and NOC’s tent calling finally someone said a tech was coming for $120 and he showed up Saturday 30th, tech was her for 20 mins and said he can’t find the leak and someone else has to come for $280 and they would call me Monday. No call so I called them and they said someone would call me back and none has.
  We’ve had a heat wave and I have 3 children and 2 dogs at home with no AC

  Business Response

  Date: 09/07/2025

  Thank you for your patience and for bringing your concerns to our attention. We deeply apologize for the delays and the inconvenience this has caused, especially during the extreme heat and with your family at home.
  To clarify the timeline, on July 7, 2025, we attempted to schedule a follow-up leak test as quickly as possible. During that call, you mentioned you would not be available at home on July 9, 2025, so we initially scheduled the appointment for July 11, 2025. However, a few minutes later, you called back to let us know you would indeed be home on Wednesday, July 9, 2025, so we immediately rescheduled the service to accommodate that and arranged for an earlier visit.
   We fully acknowledged your dissatisfaction and, as a gesture of compensation, confirmed we would waive $120+tax service charge for the 1st visit.
  Due to the high volume of requests over the past two weeks, responses have unfortunately been delayed, and we sincerely apologize for this. We are committed to addressing your concerns and providing the service you deserve.
  Your leak test is scheduled, and we will ensure that the technician arrives promptly on the agreed date. Should you have any further questions or need assistance, please feel free to reach out to me directly. 

  Customer Answer

  Date: 09/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I am rejecting until my issue is resolved. The leak test wa done today which confirmed there is a leak (which we already knew) but nothing has been fixed. The technician said he didn’t find the leak but suspects it’s the coil and the office would call me to setup a date for the replacement. Being that he couldn’t identify the exact location and just is guessing it’s the coil , what happens if this is is not the leak? Would I be paying for this replacement and then be stuck if this is not the source? What is the cost for this? Is this covered under warranty as the unit is still under 3 years old still.

  
  
  
  Sincerely,
  
  
  
  *** *******

  Business Response

  Date: 29/07/2025

  On July 11, 2025, we scheduled an appointment with Ian for July 18, 2025, to recheck the system and brought all necessary materials to ensure the issue could be resolved on the same day.
  
  On July 18, 2025, our technician inspected the system and identified a leak in the condenser coil. He replaced the coil, vacuumed the system, and added new refrigerant. The unit started functioning properly after the repair.
  
  On July 28, 2025, we followed up with Ian via email, and he confirmed that the AC has been working well since the service.
  
  We truly value our customers, and as a gesture of goodwill, we have extended the labour warranty to September 30, 2026.
  
  Should you have any further questions or need assistance, please feel free to reach out to us directly. 

  Customer Answer

  Date: 29/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *******

• Initial Complaint

  Date:22/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased date: April 12, 2021
  Invoice #: *************
  A/C: ************** ****** ***** ****** 2 Ton
  Cost: $2300.00
  
  June 3, 2023 - Started to make a loud humming noise
  June 7, 2023 - repair person came out and checked unit over. There was no loud noise at that time and I was told it could be the compressor overheating - paid $135.60 for the visit
  June 10, 2023 - loud noise came back and I called Constant Home Comfort repair services again
  June 13, 2023 - no one called be back to make arrangements for a repair person to come out. I had to call them to find out if someone is still going to come out
  June 13, 2023 - service department called me back and said the compressor is covered by the warranty but not the labour. The labour would cost $500 plus tax and I would also have to pay $65 per lbs for the freeon. I was told I would need about 5 to 6 lbs of freeon for my unit.
  The total for labor and 6 lbs of free on would be about $1000 with tax
  
  My unit has only been used for 2 summers and the summer has just begun this year so it has been barely used. I should not have to pay another $1000 just to repair a unit that is only 1 year old in use. The cost of repair is almost half of what I paid for the unit.
  
  I obviously have a lemon and would like the unit replaced with a new one and not be charged for the labour to install it as well.

  Business Response

  Date: 29/06/2023

  On Jun 3, 2023, cx said the outdoor unit is making noise, and we set up an appointment for customer to check on Jun 7, 2023. 
  Technician Jalil found out the outdoor unit was very dirty, after the cleaning of the outdoor unit, there is no more noise for now. But technician Jalil also left a note in the system, if customer called back, we would need to replace the compressor of the outdoor unit. 
  Customer called back, she said the unit is still making noise on Jun 13, 2023. 
  We called customer, and let her know about the labour cost of replacing the compressor would be $500 plus tax, and the freon would be $65 plus tax depends on how many pounds is required. Customer didn't make decision at this time. 
  On Jun 26, 2023, customer called office and asked if we could order the compressor for her and she will find someone else to replace it. 
  On Jun 27, 2023, office contacted with customer. We could order the compressor and fill up the warranty form for her once she drops off the defective item to us. We also recommend her to check with her contractor if they could disconnect the compressor and drop it off at the office when they are coming to pickup the new one, so that we don't need to charge her deposit just to make sure she will return the compressor for warranty purpose. Customer said she is going to check with her contractor, and will get back to us if she needs anything from us. 

  Customer Answer

  Date: 29/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******