Reviews

Review Details

• Review fromAbdulmajid I

  Date: 24/10/2023

  1 star
  Worst service and customer care basically it nightmare.Put claim for water ***** on June . And sticky buttons. The fix the leaks and change the control board it did not work. Called the repair company the will not come and check it.Put another claim techinican came to assess and his recommendation either to replace the fridge or fix it. AI service plan decided to fix it.Still waiting on the parts.Multiple attempts to call and dozens of email . Absolutely no response.If the zero is choice I will give them zero.Start my claim in June the fridge not fixed yet.

• Review fromMaria P

  Date: 17/10/2023

  1 star
  I had bough a fridge from CAS about 2 years ago with additional extended warranty which cost $258. I made daily calls over the past week for the iA to come fix my fridge, my food all ended up in the garbage wasted. They told me it would take 48 hours, then changed it to 72 hours, my son had to contact ** directly and paid $350 approx. so the service guy would come out and replace the compressor. They said they use 3rd parties. the 3rd parties take on the warranty clients at their convenience. Apparently every time I called they said they escalated it to a rush ticket, to date I have not yet received any call from any service technician. This is a fraudulent company because the warranty means totally nothing when they don't have repair personnel to come out and repair the warranted items. What are we paying into? They're scamming the public. Other than the receipt indication on our purchase, we were provided no terms of this fraudulent 4 year warranty. They need to reimburse the money for the extended warranty and to give me back the money i had to pay to get my fridge fixed.

• Review fromdustin w

  Date: 13/10/2023

  1 star
  They tell me a repair team will contact me within 72 hours. 10 days later nothing. I phoned them and email them again and again. They don't respond to my inquiry of when *************** will contact me. There is no escalation protocol in place. Why do they even give you a fake promise of 72 hours when they have no intent on following through with that or let you get the repair done using other repair companies and reimburse you for the cost. Lets see if they will reimburse me for the food loss if i can ever get my fridge fixed.Given the option to buy an extended warranty from this company, my answer will be no from now on.

• Review fromLawrence K

  Date: 12/10/2023

  1 star
  The contact process is simple via the internet. The follow-up and repair in not simple. First repair responder arrive within a few days to repair our fridge but could not identify the problem of loud noises when the compressor was running and way too much moisture in the fridge. So he thought replacing the fan might help? No follow-up from the service company or the iA Service Plan Company so we waited. Called to check up why no one was calling or working on replacing the fan - were told it was on back-order. Waited a few more weeks and reported a flooding/icing on the freezer floor (pull-out drawer freezer on the bottom). No response and no claim number assigned. SO, I got a second opinion from a another appliance repairman, who said "sounds like the drain the drain is plugged".SO, after making another phone call to the iA and raising a little polite sting, we got a call from the appliance repair shop assigned by **, who arrived a day later, parts and all. And of course he quickly saw all the water in the fridge. I told him about my second opinion and sure enough, the drain was frozen shut. He put the new fan in after defrosting the coil and de-icing everything around it and dryer the whole area. One hours work and a new fan so we are waiting to see if it works again. It only took from August 16/23 unto October 11/23! It's a pitifull state of repairs, eh what?

• Review fromTeresa U

  Date: 02/10/2023

  1 star
  3 months waiting for my refrigerator to be fixed. Technician attempted twice to fix it,didn't succeed. I Was promised to get new fridge and money for food loss.Empty promises. Nobody answers my phone anymore nor inform me by email.The case is crying for being reviewed.

• Review fromMichael S

  Date: 31/05/2023

  5 stars
  I had serveral issues with my fridge and dishwasher the last 2 years all of which were handled quickly and resolved. I have their coverage on my appliances and I’m happy I do as they all seem to have had an issue.

• Review fromAnne G

  Date: 24/04/2023

  5 stars
  I couldn't ask for better customer **********************. My oven was fixed and a cheque from IA Service Plan was in my hands within 6 weeks of my oven conking out on me. **** was lovely to deal with. Flexible with arrangements and very accommodating to my requests.

• Review fromPenny D

  Date: 14/03/2023

  1 star
  If I could give a zero star, I would. This company is slow to respond, has not followed up and impossible to get anyone on the phone

• Review fromJudy P

  Date: 21/02/2023

  1 star
  WORST COMPANY EVER TO DEAL WITH. They never respond to customers Ive been without a refrigerator for 4 weeks now and no one calls me back as to when they might send a repair person out or replace it. I call 2 weekly and nothing. If I could rate them ZERO STAR I would

• Review fromLeanna S

  Date: 12/01/2023

  1 star
  I takes forever and many calls and emails to even hope to get a service person to come out… I’m still waiting a week later and can’t get into my freezer!!!! Terrible terrible service… Why pay for an extended warranty if they can’t help you promptly.!!!