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Business Profile

Air Purification Systems

Pure Island Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Pure Island Air Inc. for ********* business practices related to a vacuum cleaner sale. Responding to a ******** ad for a free air purifier, I was contacted by **** *******, who visited my home. Instead of simply delivering the purifier, she conducted a lengthy vacuum cleaner demonstration, which I felt pressured to purchase. It seemed too good to be true. And it was. The unit left with me was the demo machine, not a new one.

    On [August 27, 2024], I emailed **** expressing second thoughts due to the high cost and my potential job loss, and I requested the return policy. Although **** claims she replied, I did not receive her email, as it went to my junk folder. When I followed up on [September 3, 2024], **** informed me I had missed the no-penalty cancellation deadline by one day and was obligated to keep the $4,000 vacuum cleaner.

    Despite my clear intention to cancel within the 10-day period, **** proceeded to register the machine on the final day, locking me into the sale. This was done without proper follow-up, and I believe it was driven by her desire to secure a commission rather than address my concerns.

    I am seeking the return of my payment and cancellation of this transaction. If this matter is not resolved, I will pursue legal action.

    I trust the Better Business Bureau will address this issue promptly.

    Thank you for your attention to this matter.

Pure Island Air is NOT a BBB Accredited Business.

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