Reviews

This profile includes reviews for Air Canada - Customer Relations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Air Canada - Customer Relations

  Calgary, AB T2K 6J7

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  Air Canada - Customer Relations

  1 Harborside Dr Lbby 2 Boston, MA 02128-2911

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  Air Canada - Customer Relations

  6 - 5533 Airport Way Kelowna, BC V1V 1S1

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  Air Canada - Customer Relations

  6 - 5533 Airport Way FORMER: reportable Kelowna, BC V1V 1S1

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  Air Canada - Customer Relations

  PO Box 14000 Postal Station AirPort Air Canada Centre 1271 Saint-Laurent, QC H4Y 1H4

Review Details

• Review fromElena M

  Date: 28/07/2025

  1 star
  3 days ago we received an email from you, now I will relay it to you. Dear passengers! You bought tickets ************************ for September 5 at 8 am. Well, you will not fly on this flight, you will fly 13 hours later. Sorry, but we do not care that you wanted to spend 5 days of your vacation in ******. You will spend one of these five days at the airport with your suitcases. By law, we must write the reason for the flight cancellation. We wrote it to you. Do you not understand anything? Do not worry, no one will be able to understand this, we wrote this nonsense on purpose. You paid us money to come to ****** in the morning, but it is not a big deal, you will arrive there at night. The fact that you will lose the payment for the ****** day is your problem. You will have nothing to do at the airport anyway, call the owner, agree on how you will check in there at night. Right now it's your problem and his, and we don't care.Yes, we have another flight during the day. But the tickets are more expensive there, so we won't let you on it. Fly when we tell you to. If you don't like something, return the tickets. We won't tell you how to make it easier. Call everyone there yourself, return them, buy them. And we won't give you the money for the returned tickets right away. Wait for a month. Do you need to buy new tickets? What does that have to do with us? Look somewhere else. And we'll hold on to your money for a while.This is roughly the email we received from you. We've been racking our brains for the third evening about what's best to do now. Fly at a different time? Change your reservation for accommodation in ********* and ****** and book a new one? We work six days a week. And we haven't rested for the third evening, but are trying to figure out how to fix everything. Today we decided that your tickets need to be returned. We'll find out how to make it easier and buy new ones. In short, to sum it up: guys, your company *****. We'll try to avoid you in the future

• Review fromMosaab A

  Date: 16/07/2025

  1 star
  As a father Im filing this complaint over how Air Canada mistreated my 14-year-old daughter, who was traveling alone from ********* to ******* on July **, ****.She had spent 3 weeks in ****** with her auntmy sister, a U.S. citizenwho accompanied her to the ***************** for her return flight. I had booked Air Canadas *************************** to ensure she had proper assistance. The flight was originally scheduled for 10:00 AM. The night before, we were notified of a delay to 1:15 PMnow overlapping with her aunts 1:15 PM flight. Upon arriving at the counter, they were told the flight was delayed again to 2:00 PM, making it impossible for her aunt to stay through boarding, as required by Air Canada policy.They explained the situation and asked for help. The supervisor responded coldly: Its not my problem, and gave two unacceptable optionscancel the minor service, or my sister must cancel her own flight. When my sister asked for the supervisors name, she was told to take a photo of the badge. After doing so, the supervisor became hostile, accused her of wrongdoing, and called the police. The police verified it was just a photo of the badge.This terrifying scene unfolded in front of my daughter, causing her serious emotional stress. She was overwhelmed, crying, and confusedleft feeling abandoned and unsafe. Only after staff learned that she was Canadian and her aunt was American did their tone suddenly shift. That change revealed the likely reason for the initial mistreatment: my daughter and sister both wear hijab. The interaction felt deeply rooted in ******* daughter came home shaken. This shouldnt happen to any child. Im asking for accountability and policy review to prevent further harm to other minors ** ******* ****** ***********

• Review fromPeter V

  Date: 12/06/2025

  1 star
  Customer relations are simply non-existent with this company. They do not want to deal with customers, therefore the only way to contact them is through a very limited website options. Then they send you an insolent reply pretty much stating they don't care and don't bother us..

• Review fromDimitrios S

  Date: 29/05/2025

  1 star
  Air Canada lost all of our 4 luggage. They first said they were delayed and it has been now 5 days and we didn't receive them.This airline is a shame and we are filing a lawsuit against them soon.

• Review fromPedro M

  Date: 21/05/2025

  1 star
  Air Canada never sent a Resolution to Case that they File for me and now ******** ******* is trying to charge for an AirPlane ticket that I never received and/or used. My Credit Score is now at risk, thanks to ******** ******* and Air Canada

• Review fromRachel S

  Date: 10/05/2025

  1 star
  I booked a flight on Air Canada with miles + taxes/fees. Air Canada moved my flight over 5 hours so I'm eligible for a refund. I want to now cancel my flight. I've called them 7 times and always get the response that their are no customer service agents working no matter what time of day I've called. I'm called during their business hours EST. I've called at midnight and the evening to see if I'd have better success. I even called Air Canada at the number they provided me via email. I've submitted numerous requests to their customer service email and they always say I have to call. I've tried to cancel my booking online myself and the link only says not found. I was not refunded my points + taxes/fees if this booking is no longer booked. I'm unable to get a real response where someone actually assists me. I've even requested an email address where I can get actual assistance to no avail. I submitted a refund request and they said I had to call. I tried to talk with their chat feature and the link was dead. There is absolutely no way to get any real assistance. I'm never flying air canada again. I know I'll just be out 40k points and have wasted my money since it looks like I'll never get in touch with them unless they respond to this complaint.

• Review fromNancy P

  Date: 30/03/2025

  1 star
  Air Canada posted a false debt of $500 to the credit bureau - damaging my credit rating. I had selected a Bid-Upgrade for (2) Signature class lie-flat seats for $1000. Due to an itinerary change, flight cancellation, denial of boarding & aircraft swap, lie-flat seats were not provided. At check-in an AC agent confirmed that we still had our lie-flat seats. This was not the case. I filed a claim with Air Canada and made exhaustive efforts to have the $1000 refunded to me. Air Canada denied my claim. During the course of my communications with Air Canada, their representatives made numerous factual misrepresentations to me. 1) That there are no lie-flat seat options on domestic routes. 2) That business class is one and the same as the Signature lie-flat seating class 3) That the Bid-Upgrade disentitled me to a refund because my original booking was in Economy class. I filed a claim with my cc company and received lawful compensation. Six months later, I received an Action Notice from Air Canada for $500! Despite my Herculean efforts, Air Canada posted the false debt. I filed a complaint to the ******************************. The ***''s confidential decision, on September 10, 2024 - 389952-CO-2024, was made available to me (in full) - the *** ruled in my favour and an order was made "to compensate for inconvenience". However, it is important to note, the public listing of this decision does not contain any specific information which could provide any insight into what, exactly, my complaint was about, what the facts were, or how the law was applied to the facts. If fact, the public listing contains inaccurate and misleading information about my complaint. Herein lies the crux of a larger systemic problem. Air Canada continues to post the false debt - attempting to retroactively defend the false debt posted. Their legal council stated, on February 26, 2025, that I should have been paid compensation in the beginning. It's indefensible, unlawful, coercive conduct.

• Review fromHubert B

  Date: 11/03/2025

  1 star
  I went to Dominican for Christmas upon arriving to the resort I realize quickly that it was not a four star as a matter fact, I would not even give them a two star, but I thought I could get over it two days later I came back because I was afraid for my Health safety it was pretty sad and I Pay the flight back myself and now I sent a complaint to Air Canada to want my money back. They told me to go to customer relation serviceso I wrote to them. Its over a month they did at knowledge they receive my email, but I never receive anything yet my problem is They sold me this place for a four star resort. I expect a four star not a two star or three upon arrival in Canada. Ididnt feel well I went to the emergency and guess what I had salmonella I spent a week in the hospital and 11 days after that with antibiotic at 3000 mg a day. I had to do some three time after that just to see if Im safe so at this point I really dont know what to do I dont have $7000 to throwaway for two days.

• Review fromJenna B

  Date: 23/02/2025

  1 star
  Zero stars if it were an option - seems a consistent theme.
  On a trip in December our first of two flights was cancelled on our return home.
  First, we were not rerouted on the most efficient flight. We called customer service on the morning of December 14 to seek assistance. We were on the phone for over an hour with an incompetent employee. We basically had to search for all of the flight options and tell her what to do. Ultimately, we were rerouted on a new flight, with two stops, getting us home nearly 6 hours late.
  We arrived in Toronto and when it was time to board our flight to EWR, they wouldn’t allow me on the flight. They told me my “ticket number wasn’t valid”. They ultimately said when Air Canada transferred me to United, they didn’t assign me a ticket number. They advised me to go to the desk for help. The flight left before the issue could be resolved. We then spent another 90+ minutes at the desk trying to get rerouted yet again. The new ticket issued had the same comment at the top “printed ticket” rather than an e-ticket number. That was the issue with the prior ticket so I was unwilling to accept the risk of the same thing happening yet again. Multiple staff had to be called and multiple attempts were required until I had a proper ticket number. We then arrived home nearly 9 hours later than planned.
  We have Air Tags in our luggage and when we arrived in EWR, my husband’s suitcase was still showing as in Toronto. He called customer service and was assured that was inaccurate and that his suitcase had been put on the flight and was in EWR.
  When we arrived at RDU, not surprisingly his suitcase was NOT there and was in fact still in Toronto.

• Review fromJoseph P

  Date: 19/02/2025

  1 star
  I have been on hold with their Customer "Service" now for 2 hours and 51 minutes and counting. I am trying to use a credit for one trip to pay for another. This is not achievable through their website as the credit does not show up in my account even though it does show up in another location as read-only. While I understand errors happen it should not take this long to get through to someone to correct it. This is truly intolerable customer service.