Reviews

This profile includes reviews for Air Canada - Customer Relations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Air Canada - Customer Relations has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Air Canada - Customer Relations

  Calgary, AB T2K 6J7

• 

  Air Canada Cargo

  515B Express Center Dr Chicago, IL 60666

• 

  Air Canada Jazz

  5520 Miller Rd Richmond, BC V7B 1L9

• 

  Air Canada

  1133 Avenue of the Americas New York, NY 10036

• 

  Air Canada Cargo

  515 Express Center Dr Unit B Chicago, IL 60666

Review Details

• Review fromNancy P

  Date: 30/03/2025

  1 star
  Air Canada posted a false debt of $500 to the credit bureau - damaging my credit rating. I had selected a Bid-Upgrade for (2) Signature class lie-flat seats for $1000. Due to an itinerary change, flight cancellation, denial of boarding & aircraft swap, lie-flat seats were not provided. At check-in an AC agent confirmed that we still had our lie-flat seats. This was not the case. I filed a claim with Air Canada and made exhaustive efforts to have the $1000 refunded to me. Air Canada denied my claim. During the course of my communications with Air Canada, their representatives made numerous factual misrepresentations to me. 1) That there are no lie-flat seat options on domestic routes. 2) That business class is one and the same as the Signature lie-flat seating class 3) That the Bid-Upgrade disentitled me to a refund because my original booking was in Economy class. I filed a claim with my cc company and received lawful compensation. Six months later, I received an Action Notice from Air Canada for $500! Despite my Herculean efforts, Air Canada posted the false debt. I filed a complaint to the ******************************. The ***''s confidential decision, on September 10, 2024 - 389952-CO-2024, was made available to me (in full) - the *** ruled in my favour and an order was made "to compensate for inconvenience". However, it is important to note, the public listing of this decision does not contain any specific information which could provide any insight into what, exactly, my complaint was about, what the facts were, or how the law was applied to the facts. If fact, the public listing contains inaccurate and misleading information about my complaint. Herein lies the crux of a larger systemic problem. Air Canada continues to post the false debt - attempting to retroactively defend the false debt posted. Their legal council stated, on February 26, 2025, that I should have been paid compensation in the beginning. It's indefensible, unlawful, coercive conduct.

• Review fromHubert B

  Date: 11/03/2025

  1 star
  I went to Dominican for Christmas upon arriving to the resort I realize quickly that it was not a four star as a matter fact, I would not even give them a two star, but I thought I could get over it two days later I came back because I was afraid for my Health safety it was pretty sad and I Pay the flight back myself and now I sent a complaint to Air Canada to want my money back. They told me to go to customer relation serviceso I wrote to them. Its over a month they did at knowledge they receive my email, but I never receive anything yet my problem is They sold me this place for a four star resort. I expect a four star not a two star or three upon arrival in Canada. Ididnt feel well I went to the emergency and guess what I had salmonella I spent a week in the hospital and 11 days after that with antibiotic at 3000 mg a day. I had to do some three time after that just to see if Im safe so at this point I really dont know what to do I dont have $7000 to throwaway for two days.

• Review fromJenna B

  Date: 23/02/2025

  1 star
  Zero stars if it were an option - seems a consistent theme. On a trip in December our first of two flights was cancelled on our return home. First, we were not rerouted on the most efficient flight. We called customer service on the morning of December 14 to seek assistance. We were on the phone for over an hour with an incompetent employee. We basically had to search for all of the flight options and tell her what to do. Ultimately, we were rerouted on a new flight, with two stops, getting us home nearly 6 hours late. We arrived in Toronto and when it was time to board our flight to EWR, they wouldn’t allow me on the flight. They told me my “ticket number wasn’t valid”. They ultimately said when Air Canada transferred me to United, they didn’t assign me a ticket number. They advised me to go to the desk for help. The flight left before the issue could be resolved. We then spent another 90+ minutes at the desk trying to get rerouted yet again. The new ticket issued had the same comment at the top “printed ticket” rather than an e-ticket number. That was the issue with the prior ticket so I was unwilling to accept the risk of the same thing happening yet again. Multiple staff had to be called and multiple attempts were required until I had a proper ticket number. We then arrived home nearly 9 hours later than planned. We have Air Tags in our luggage and when we arrived in EWR, my husband’s suitcase was still showing as in Toronto. He called customer service and was assured that was inaccurate and that his suitcase had been put on the flight and was in EWR. When we arrived at RDU, not surprisingly his suitcase was NOT there and was in fact still in Toronto.

• Review fromJoseph P

  Date: 19/02/2025

  1 star
  I have been on hold with their Customer "Service" now for 2 hours and 51 minutes and counting. I am trying to use a credit for one trip to pay for another. This is not achievable through their website as the credit does not show up in my account even though it does show up in another location as read-only. While I understand errors happen it should not take this long to get through to someone to correct it. This is truly intolerable customer service.

• Review fromKeith D

  Date: 24/09/2024

  1 star
  **ZERO stars We were simply told by an in person AIR Canada representative we'd be compensated $400CAN because our flight was delayed between 3-6 hours. This flight later got outright CANCELED at midnight, sigh. I got some response about the delay and cancellation being out of their control and they would not refund me..after waiting 3 weeks for the email.I will not stop trying to get our comp but I just wanted to inform people to try and avoid AIR Canada at all costs.Side note: Air Canada overhead bins do NOT fit standard carry on luggage sizes sold in the ***, FYI. You'll have to awkwardly check your carry on and wait in baggage claim for them.

• Review fromJanice H

  Date: 22/09/2024

  1 star
  False adverting, gougingWe booked a flight to ******, but were concerned about being stranded due to the upcoming strike.Air Canada advertising stated we could change your dates at no cost I attempted to do this today and was informed it would cost us an extra thousand dollars. When I pointed out that one theyre advertising had stated you could rebook at no extra cost until the end of November, and to the posted rate was less than what they quoted me The customer service *** quoted policy to me, then explain that rebooking cost more than booking initially. Both of these issues were completely contrary to the promises made by Air Canada Now Ill have to try to get our money back and book with a slightly more ethical airline I travelled with Air Canada last year they lost my luggage which included my car, keys and inhalers. The next day my suitcase finally turned up I asked for help getting out of the airport because my breathing was so poor I could barely walk. They drove me to wear. My suitcase was a planned. Im dumping me there. (as in I wasnt able to walk to the suitcase, but somehow I would be able to pull it out of the airport.)I was sick enough gasping for air does a kind shuttle driver got out, carried my luggage, scrape the snow off my car (I mentioned this because the driver who probably is untrained and customer service recognize my need for help. Well, Air Canada did not.)I will never f*** with Air Canada again I am completely disgusted with their lack of honesty and ethics.

• Review fromJerrold B

  Date: 13/09/2024

  1 star
  I purchased a ticket from ******** to **** through Air Canada that transferred in ******. Air Canada and United work as one. I purchased an upgraded seat to premium economy for $180 for the Denver Maui leg. United changed planes and I was given a seat at the back of the plane by the Toilet and I was promised that Air Canada who I bought my ticket through would refund me the $180.00 for the premium seat I never got. Air Canada has refused the refund and and blames United who says I bought the ticket from Air Canada.Please ask Air Canada to do the right thing and refund my overpayment.***** *******

• Review fromLarry C

  Date: 13/09/2024

  1 star
  Air Canada's customer service department is the worst in the world and I would give them a 0 rating if I could. I have contacted them 5 times since 7/3/24 about an issue using my $2130 travel credit for flights from ** ********* to ********* and I have yet to receive a ***ly!On 7/2/24, I spoke to an Air Canada customer service *** named ****** about using my $2130 credit for 2 one way flights from ********* to *********. ****** told me that the travel credit for my canceled Dubai flights ( due to the war between Israel and Hamas) included nonrefundable foreign taxes and that I had to pay an additional $1422 for the flights. I told ****** that my sister in law, ******, was able to use the entire $2130 travel credit, that she received for the same canceled Dubai flights, for her and her husband's LaGuardia to ********* flights! He was unable to explain the reason and I had no choice but to book the new flights for an additional $1422!!On 7/3, I emailed the Air Canada CEO, ******* ******** and am awaiting a ***ly.On 7/16, I filled out the recommended customer complaint form, Case #: **************, about the above issue and am awaiting a ***ly.On 8/25, after our LaGuardia to Anchorage flights, Air Canada asked for feedback and I complained again about the above issue and got no ***ly!On 8/30, I responded to an earlier Air Canada email and said "It's been over 1.5 months! When will I get a ***ly?I'm highly frustrated with Air Canada!!***** ****

• Review fromTania S

  Date: 03/09/2024

  1 star
  Ive been trying to get a refund for cancelling my flight due to the looming Air Canada pilot strike. Every time I call the help desk, I get a different answer. The last agent told me I had no choice but to accept the amount in an Air Canada wallet credit, claiming it was like cash. However, it turns out it cant even be used for Air Canada vacations. Now, I cant get my money back or apply it to a credit for Air Canada vacations. Ive been trying to reach someone who can help, but so far, no luck. If anyone at Air Canada is listening, please treat your customers like customers. This situation is awful.

• Review fromRobert Z

  Date: 30/08/2024

  1 star
  On August 3, 2024, Air Canada (AC) canceled our return flight from *** to ***. I received a text/email messages at 1049 hours. AC indicated they would communicate with us in thirty (30) minutes regarding rebooking our flight home. AC did send another message in 30 minutes, only to state they were still working on rebooking our flight. We never heard from AC again that day. Our travel agent found out that we were rebooked for an August 5th flight, which was canceled by us and our travel agent. I did get a text message on August 4th, reminding me to do our "pre-flight check-in", even though we canceled our rebook flight for August 5th. The reason for the cancelation was "Weather". This was the second day AC canceled flights. Our flight was scheduled to leave *** at 1350 hours and land at *** at ************************************************************************** *** or PHL. PHL was due to have a storm between ********* hours, on August 3rd, according to family that live in/around PHL. An American/Qatar Airline flight was still scheduled to leave *** and land in *** at 1600 hours. ******* agents seemed to question the reason for cancelling flights. "Weather" is a great excuse because "it's out of their control" and AC doesn't have to provide for food vouchers or accommodations for passengers stranded at the airport. My wife and I booked a Greyhound bus to get back to ***.