Business ProfileforAudley Travel

Business did not live up to their stated promise. They claimed trips are designed around the traveler requirements. Traveler can select preferred style of accommodations. Create the perfect trip.I asked for ******** expat communities in ********** where I might escape snow on a yearly basis.I asked for very nice accommodations with views. I was told hotels ,where I was booked by Audley, were 5 star. Definitely not true. I was booked in fair to poor accommodations. Only one hotel was close to my requirement.I was not scheduled near any expat communities or popular tourists locations.One location was actually frightening. I asked to leave on arrival. A driver was not available until the next morning. Audley felt I should pay for this night,I tried to resolve this with an Audley representative. I was told it was my fault because I accepted the trip. Virtually every part of the trip was not what I asked for. I believed the representation who made it look very different than it actually was. I believe I was lied to and the trip was misrepresented.I was told $3,020 would be returned to my credit card. I had no choice and my case was closed. I am 80 years old. If I could have gone online and planned this trip on my own, I would have. I hoped Audley would be able to book me for a wonderful trip that would be just what I hoped for. I was taken advantage of.