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BBB Accredited Business since

ComFi.com

Phone: (800) 219-6993 PO Box 81362, Wellesley, MA 02481 http://www.comfi.com

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Description

ComFi.com is an on-line communication company specializing in on-line prepaid phone (calling) cards.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that ComFi.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for ComFi.com include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review on ComFi.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: August 09, 2005 Business started: 03/01/1998 in MA Business incorporated: 03/02/1998 in MA
Type of Entity

Corporation

Business Management
Ms. Tanya Miller, Financial Manager
Contact Information
Principal: Ms. Tanya Miller, Financial Manager
Number of Employees

15

Business Category

PREPAID PHONE CARDS-RETAIL CALLING CARDS PREPAID PHONE CARDS-WHOLESALE Telecommunications Resellers (NAICS: 517911)

Method(s) of Payment
Visa
MasterCard
American Express
Discover
PayPal
Refund and Exchange Policy
The business states their refund & Exchange Policy is as follows; If at any time you are not happy with a phone card purchased online at Comfi.com, we will work hard to remedy the situation.

If you are experiencing technical difficulties with your international calling card – we will gladly contact the provider of your card on your behalf to resolve the issue.

FOR REFILLABLE CALLING CARDS:

You will always have the option to transfer a remaining balance from your calling card to a different type of calling card from a separate calling card provider.

If you purchased a refillable calling card and your PIN number expires –please contact us within 30 days of expiration to restore the balance of your card. We are unable to reactivate cards with PIN numbers that
have been expired for more than thirty days, or were given out free of charge.

If you find that you are not satisfied with your calling card – we will gladly issue a full refund within 30 days of any refillable card purchase if the card’s PIN is unused. Partial refunds may be made on a case-by-case basis within 30 days of purchase, for refillable cards only.

FOR NON-REFILLABLE CALLING CARDS AND PREPAID CELL PHONE REFILLS:

Calling cards that cannot be refilled online and prepaid cell phone refill cards adhere to a strict “NO REFUND” policy and cannot be returned.

ADDITIONAL INFORMATION

Once you make a purchase you are bound to this refund policy regardless of whether your purchase is flagged for verification or not. A purchase which is flagged for verification by our system may be accepted without further verification, at any time, after it is reviewed by a member of our customer service department, if it meets our security requirements. A purchase which is flagged for verification by our system may also be
refunded, at any time, after it is reviewed by a member of our customer service department, if it does not meets our security requirements.
Service Area
ComFi.com provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARSHALL ISLANDS , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , NORTHERN MARIANA ISLANDS , OHIO , OKLAHOMA , OREGON , PALAU , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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