BBB Business Review
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BBB Accredited Business since
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ComFi.com is an on-line communication company specializing in on-line prepaid phone (calling) cards.
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A BBB Accredited Business since
BBB has determined that ComFi.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for ComFi.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Tanya Miller, Financial Manager
Number of Employees
PREPAID PHONE CARDS-RETAIL CALLING CARDS PREPAID PHONE CARDS-WHOLESALE Telecommunications Resellers (NAICS: 517911)
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states their refund & Exchange Policy is as follows; If at any time you are not happy with a phone card purchased online at Comfi.com, we will work hard to remedy the situation.
If you are experiencing technical difficulties with your international calling card – we will gladly contact the provider of your card on your behalf to resolve the issue.
FOR REFILLABLE CALLING CARDS:
You will always have the option to transfer a remaining balance from your calling card to a different type of calling card from a separate calling card provider.
If you purchased a refillable calling card and your PIN number expires –please contact us within 30 days of expiration to restore the balance of your card. We are unable to reactivate cards with PIN numbers that
have been expired for more than thirty days, or were given out free of charge.
If you find that you are not satisfied with your calling card – we will gladly issue a full refund within 30 days of any refillable card purchase if the card’s PIN is unused. Partial refunds may be made on a case-by-case basis within 30 days of purchase, for refillable cards only.
FOR NON-REFILLABLE CALLING CARDS AND PREPAID CELL PHONE REFILLS:
Calling cards that cannot be refilled online and prepaid cell phone refill cards adhere to a strict “NO REFUND” policy and cannot be returned.
Once you make a purchase you are bound to this refund policy regardless of whether your purchase is flagged for verification or not. A purchase which is flagged for verification by our system may be accepted without further verification, at any time, after it is reviewed by a member of our customer service department, if it meets our security requirements. A purchase which is flagged for verification by our system may also be
refunded, at any time, after it is reviewed by a member of our customer service department, if it does not meets our security requirements.