Business ProfileforNicholson Plumbing, Electrical, Heating, & Air Conditioning, Inc.

This company has terrible follow through. I recently agreed to install a new AC unit after their team came out and assessed what I would need. My home is 2 stories with AC throughout with a thermostat on each floor. The installers were pleasant but at the end of the day, only my first floor worked. They could not figure out how to make the upstairs work and had to have a manager come out the next day. He claimed that I was quoted incorrectly for the work and proceeded to order duct work to get the system to work upstairs. That took 2 weeks to come in. We scheduled a time for them to come back an install. Again, the team was here all day and when they were complete, the upstairs didn't work. We were told that we would need an electrician to come out and run a wire because our wiring is outdated. (The wiring is the same for both floors and downstairs works but ok.) I had to chase them to get this scheduled. They were supposed to come out this morning and called to cancel because they "are out of wire". Electrical is part of their everyday business so I highly doubt they are out of wire or couldn't get some this morning to get the job done. Buyer beware. They have shady practices and it is at the hands of their management. The installers and schedulers are stuck delivering bad news that the managers are incapable of discussing with the customer. This company should not be allowed to operate this way. I've reached out to the president of the company 2 weeks ago via linked in and no response and calling the organization only gets me a dispatcher.

We apologize for your experience, and we genuinely want to resolve this matter. We take customer satisfaction seriously and we are sorry that we did not meet your expectations. One of our Customer Relations Managers will be contacting you to work towards a resolution.