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Find a Location

NexRep, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • NexRep, LLC

      465 Congress Street Suite 700 Portland, ME 04101-3574

    Business ProfileforNexRep, LLC

    Personnel Consultants

    Additional business information

    Additional Info:
    The business has informed BBB that its location is a call center.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.53/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    NexRep offers customer service and call center services including inbound calls, outbound calls, and social moderation services. 

    Business Details

    Location of This Business
    465 Congress Street Suite 700, Portland, ME 04101-3574
    BBB File Opened:
    10/31/2008
    Years in Business:
    18
    Business Started:
    1/1/2006
    Business Incorporated:
    6/11/2009
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    5
    Business Management
    • Mr. Ian Hunter, Manager
    Contact Information

    Customer Contact

    • Mr. Ian Hunter, Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    19 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    19 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    KB B

    1 star

    09/10/2024

    I too had a positive experience with NexRep that turned negative. I passed the background check that I paid $25 for and immediately the next day was told the class was filled. This seems like a scam to me. I contacted them for a refund and they advised there would be no refund as the class was not cancelled it was just full. No apology whatsoever! So I paid for nothing. No other offer of a position or another class.

    NexRep, LLC Response

    09/11/2024

    Hi ***,
    Thank you so much for reaching out to share your experience with us. We appreciate the opportunity to discuss this matter further, and hope we can assist with resolution.

    Certification classes are filled on a first-come,first-serve basis, which means that the first eligible individuals who successfully complete their background check are the first to be officially added to the class. Unfortunately in this case, the limit was reached before your background check was fully processed, resulting in you not securing an official spot in class.

    We understand your frustration with this and sincerely apologize for the inconvenience. While we don't have another class available to add you to immediately, you have been added to a waitlist so that you can be contacted as soon as possible about the next opportunity you qualify for.

    Background checks are required by NexRep Marketplace clients, and self-funding a background check fee is standard practice for independent contractor opportunities. The fee for background checks obtained for the NexRep Marketplace is payable directly to a third-party background check provider, and NexRep does not receive any portion of that fee.

    Now that your background check has been completed, the process of adding you to a new class when another opportunity becomes available should move fairly quickly since this important step has already been taken care of.

    Again, we are very sorry to hear that the timing of this particular opportunity didn't work out and resulted in a less than positive experience for you. Providing NexRep Marketplace Contractors and prospective NexRep Marketplace contractors with a great experience is something that is very important to us, and we hope that you'll consider future opportunities with us as they arise.

    Thank you again for reaching out, and please don't hesitate to contact us directly should you have any additional questions or concerns.

    Best,
    NexRep

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

    BBB Reports On

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