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BBB Business Review

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BBB Accredited Business since

Safety Insurance Company

Phone: (800) 951-2100 Fax: (617) 603-4919 View Additional Phone Numbers 20 Custom House Street, Boston, MA 02110 http://www.safetyinsurance.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Safety Insurance Company sells automobile, homeowner, fire, umbrella, and business owner insurance.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Safety Insurance Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Safety Insurance Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 37 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 8
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 26
Total Closed Complaints 37

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Safety Insurance Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 14

Additional Information

BBB file opened: June 15, 2004 Business started: 01/01/1979 in MA Business incorporated 12/11/1979 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Insurance
1000 Washington Street Suite 810, Boston MA 02118-2208
http://www.mass.gov/ocabr/government/oca-agencies/doi-lp/
Phone Number: (877)-563-4467 or (617) 521-7794 or (617) 521-7490 (TTD/TDD)
Fax Number: 617-753-6830
doicss.mailbox@state.ma.us
The number is 39454.

Type of Entity

Corporation

Business Management
Mr. William J. Begley Jr., Vice President Mr. Dustin Hoffman, Litigation Assistant Mr. David Brussard, President
Contact Information
Principal: Mr. William J. Begley Jr., Vice President
Customer Contact: Mr. David Brussard, President
Principal: Mr. Dustin Hoffman, Litigation Assistant
Number of Employees

600

Business Category

INSURANCE COMPANIES INSURANCE INSURANCE-COMMERCIAL INSURANCE-AUTOMOBILE INSURANCE-HOMEOWNERS INSURANCE-PROPERTY & CASUALTY Insurance Agencies and Brokerages (NAICS: 524210)

Hours of Operation
M: 8:15 AM - 4:30 PM
T: 8:15 AM - 4:30 PM
W: 8:15 AM - 4:30 PM
Th: 8:15 AM - 4:30 PM
F: 8:15 AM - 4:30 PM
BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

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Customer Review Rating plus BBB Rating Summary

Safety Insurance Company has received 3.77 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.