Reviews

Review Details

• Review fromDavis D

  Date: 10/31/2024

  1 star
  A safety insurance client ran into the back of me 4 weeks ago. I have not been able to speak with the representative assigned to my claim. I spoke to another representative who took my information and stated they must send an Insurance adjuster to look at the damage. Because they are based in another state they have to locate an adjuster in my area which is going to take longer. It would be really helpful and save time if I could send in a picture of a cracker bumper instead of waiting a month for my car to be fixed. This has been a horrible experience. I just need a new bumper. Safty Insurance needs to improve its communications practices as well as claim procedures.

• Review fromMelanie M

  Date: 10/24/2024

  1 star
  This company began a new policy which states if you do not sign up for both ebill and automatic payments you would be charged a finance fee of 20 to 30$ a month. I was a returning customer who had previously been signed up for both of these services. I was never alerted to their "new policy" and was then charged these arbitrary fees. When I reached out to Safety Ins they refused to remove the second finance charge even after I signed up for the new "services" of which I had been previously.

• Review fromMuhammad Zhaib M

  Date: 10/03/2024

  1 star
  Worst experience with company, their staff completely unprofessional non supportive.

• Review fromDan G

  Date: 09/03/2024

  1 star
  I recently received a denial letter from the insurance company which based on their contract do not have a problem with. The problem is the claim was filed on August 14th and wasn't denied until August 29th. Nothing appeared to be done unless I contacted them. All information was provided initially by us and the other insurance company. I had to go back and forth and tell Safety Insurance where to find the information they were looking for and the "excuse" I would get was that the agents all have a lot of claims. Not sure how that is my problem sounds like the company is understaffed. I would caution using them for insurance based on the timeliness of claims. This is a Windshield claim and has prevented me from using RV since it was damaged.

• Review fromAida B

  Date: 07/24/2024

  1 star
  20 yrs ago I worked w/Safety, customer service is no longer professional nor compassionate. I was traveling what's considered HWY when OV ran stop sign hitting my front driver side quarter, right from first report made to claims, advised OV at fault, rental reservation made. Claim Handler assigned called advised me that Arbella OV Insurance *** took 100% Liability and that my vehicle is a total loss. I receive total loss info email, puzzling that I am charged 1000 deductible, I call Total Loss Adjuster to discuss that along with other ?'s I had which was 4 new tires 4 months ago and rims, but not looking to get at all what I paid for on them I had them for a while. He stated that deductible was because I was found at fault, WHAT?? It was not, he than after looking into it says it wasn't me the last person handling claim did that, he was very upset because I said "someone did not do the job right, it should have been checked prior to coming up with the final amount", he took offence, his tone was rude, I asked for supervisor name, he was even more *****, I feel I was discriminated because I am a women. I asked if our calls were recorded, I was told not sure, truly hope they are, need to be heard, I admit my tone changed because of the tone taken with me. I myself am in customer service, have won certifications based on my excellency, both individuals/men would overtalk me, I could not get a word in. Supervisor asked me if I said to claim person someone did not do the job right, I said yes, I did and I went to explain why BUT I WAS NOT able to. Supervisor overtalked me, it was he and I talking at the same time, he asked me a question - would NOT hear or allow me to answer. At 55 yrs never have I felt like this, discriminated because of bringing women, disgusting. 1 more thing, I just wanted rims and tires to be considered, for no reason at all i was asked what do you think your car is worth? WHAT? I don't know but after getting off phone did H/W, they low balled me!!

• Review fromRobert B

  Date: 02/28/2024

  1 star
  I cant get a response for a for a claim all they have to do is issue a check which their customer was found at fault just think I was in the army fighting for people like this its shameful ??

• Review fromlyn b

  Date: 08/08/2023

  1 star
  Safety Insurance will nickel and dime you to death. They offer a monthly payment plan and give you a "discount" if you set up auto-pay. Then, they turn around and charge you a $1 a month "billing charge". Seriously ? Credit card companies don't charge you a billing charge. I wouldn't mind if they were a company that actually answered their phones or dealt with customers directly, but you have to use an agent/agency for all communications. Furthermore, despite a clean driving record of over 40 years with NO accidents, NO traffic tickets, my insurance continues to rise every single year. This year it was $59, last year, more. No Veteran discounts, no good driving discounts. I will be looking for a new carrier at renewal time.