Business ProfileforZipcar, Inc.

In 2018, I made a phone call to cancel my membership, and from 2018 to 2022, I have never been charged for fees related to my debit card associated with Zipcar, and I can prove this by submitting my account records. I attempted to get help but was notified that my account had been permanently suspended. I had indicated at the time that I had called Zipcar in 2018 to request to discontinue my membership, but customer service asked me to provide proof of my call, and as someone who has changed carriers, my cell phone number, while unchanged, is no longer available from my current carrier to provide a record of it. And I think the very thing of asking a customer in 2022 to prove that he applied to cancel his membership in 2018 is very unfair. I have been inquiring about possible evidence off and on from 2022 until now, and I can now formally inform you that I have relevant evidence to support that I canceled my membership in 2018. First of all, the account corresponding to my card has no Zipcar debit history since 2018, but Zipcar's customer service stated that $35 for each year of membership prior to 2022 was charged sucessfully, which conflicts with my spending history. I applied to cancel my membership in 2018, so I shouldn't have any spending history on Zipcar for at least the three years *********, and my bank statement proves that I have no relevant spending history, so how did Zipcar's customer service indicate that the chargebacks for ********* were successful? If the chargeback was successful why is there no record of it on my bill? Also, why can't the chargeback continue on my card in 2022?